Do I have to pay customs fees or taxes?Updated 14 days ago

🇪🇺 Orders within the European Union

Good news: no additional taxes or fees apply for deliveries within the EU. The amount paid on our website is therefore the final amount.

🌎 Orders outside the European Union

For our international customers, some orders may be subject to customs duties, taxes, or import fees, determined directly by the customs authorities of the destination country.

Important to know

• The amount shown at checkout on our website does not include these potential extra fees (unless otherwise stated during payment).
  

• These fees are your responsibility and must be paid directly to the carrier or customs authority, usually at the time of delivery.
  

• In case of refusal to pay, the package will be returned to our warehouse. In such cases, the return fees charged by the carrier will be deducted from your refund.
  

💳 How do I pay customs duties?

• The carrier will contact you directly for payment (often by email or SMS).
  

• Some carriers provide an online platform that allows you to settle these fees easily before delivery.
  

• If needed, don’t hesitate to contact the carrier directly for step-by-step guidance.
  

🔄 What about French VAT?

For orders outside Europe, French VAT is not applicable.
👉 This means you can request a refund of the VAT paid at the time of purchase.
Simply write to us at [email protected].
We will calculate the exact amount and process the refund directly.

💡 Tip: Check the customs regulations of your country before placing your order. This will help you avoid surprises and anticipate potential fees.

💌 A question, an issue, a hesitation?

Write to us at [email protected].
We’ll reply within 24h, and often even faster (48h on weekends)!