Do I have to pay customs fees or taxes?Updated 4 months ago

No additional tax is payable for orders placed in the European Union.

However, for our international customers, please note that some orders may be subject to customs duties, taxes or import charges, determined by the customs authorities of the country of destination. These costs are not included in the total of your order and will be charged to you upon delivery.

Important to know:

👉 The total amount of your order on our website does not include any customs duties, unless otherwise indicated at the time of payment.
👉 These costs are your responsibility and must be paid directly to the carrier or customs authority, usually at the time of delivery.
👉 In case of refusal to pay the delivery charges, the package may be returned to CAVAL, resulting in a return charge that will be deducted from your refund.

If you need assistance with the payment of customs duties, we advise you to contact the carrier or, where possible, use the online platform provided by the carrier to facilitate the payment.