How can I use my gift card?Updated 14 days ago
Whether it’s a gift from a loved one 🎁 or a card issued following a return/cancellation, here’s how to use it easily when shopping.
💻 On desktop
Add your products to the cart and proceed to checkout.
On the payment page, look for the “Gift Card” field on the right side of the screen.
Enter your card code in this field.
Click the arrow on the right to apply the card amount.
📱 On mobile
- Add your products to the cart and proceed to checkout.
Tap “Show order summary” at the top of the screen.
The “Gift Card” field will appear: enter your code.
Tap the arrow to apply it to your order.
✨ Good to know
If your gift card amount is less than the total order, you can pay the remaining balance with another method (credit card, etc.).
If the gift card amount exceeds the order total, the remaining balance will be available for future orders.
Important: once your gift card code is provided, we no longer have access to it. Make sure to note it and keep it safe.
💸 What about returns?
If you return an item paid for with a gift card, the refund will be credited back to the same gift card.
If payment was partially with a gift card and partially with a credit card, the refund will be split between the two payment methods according to the original amounts.
👤 Using my gift card with a CAVAL account
Creating or using a CAVAL account has a real advantage:
Already have an account? → Your gift card and credits are automatically linked to it and can be easily accessed anytime.
No account yet? → Creating one with the email used for your order will link your gift card directly.
👉 Result: even if you lose the code, you can recover it from your account.
💌 A question, an issue, a hesitation?
Write to us at [email protected].
We’ll reply within 24h, and often even faster (48h on weekends)!