I've been charged twice: what should I do?Updated 4 months ago

It seems that you have placed an order and been charged twice. Here are the steps you need to take to verify and resolve this situation:

👉 Check your customer account: Be sure to check if you have one or more open orders in your customer area. This could explain the double debit.

👉 Check your bank statements: Check your statements to see if the double debit is confirmed or if it's just a pre-authorization. In the event of a failed payment, a temporary imprint may appear on your account for 48 hours before automatically disappearing.

👉 If the double debit is confirmed: If the double debit persists after 48 hours, contact us and provide us with a screenshot of your bank statements. We will investigate and resolve the problem as quickly as possible.

If you have any further questions or concerns about the double debit, please don't hesitate to contact us!