My pair is damaged: what should I do?Updated 4 months ago

We’re sorry to hear that you’ve encountered a defect with your CAVAL pair. Our priority is to assist you in resolving this issue quickly. Here’s how to proceed depending on where you made your purchase:

1. Purchase on our CAVAL website

If you ordered from our website, please contact us with the following information:

• Your order number
• Clear photos of the defect observed on the product

Our customer service team will review your request and offer you an appropriate solution: exchange, refund, or a goodwill gesture depending on the situation.

2. Purchase in a physical store

For purchases made in-store, please send us the following:

• A copy of your receipt or invoice
• Clear photos showing the defect

Contact us, and we will guide you through the necessary steps to resolve the issue.

Important Note: Refunds or goodwill gestures must be handled directly by the store where you purchased the product, as they hold the corresponding credit for your purchase.

3. Purchase on a partner platform (Veepee, Choose, The Bradery, Sarenza, etc.)

If you purchased via one of our partner platforms, please send us:

• A copy of your invoice or purchase confirmation
• Detailed photos of the defect observed

We will assist you in finding a solution.

Important Note: Refunds or goodwill gestures must be handled directly by the partner platform, as they hold the corresponding credit for your purchase.