One or more items are missing from my orderUpdated 4 months ago

Steps to follow:

1. If you notice upon delivery that your package has been opened and one or more items are missing from your order, refuse the delivery.

2. If refusing the delivery is not possible, send us photos of the package if you notice unusual signs (extra tape, torn package, open package...) and indicate the missing product(s).

3. Attach a signed Declaration of non-receipt of the package to your email, including your full name, address, and tracking number, as well as a copy of your ID (front and back). This will help speed up the investigation with the carrier.

4. We will initiate an investigation with the carrier and keep you informed within 3 business days regarding the missing product(s).