Our pairs travel far 🌍! We deliver to most countries worldwide, both within Europe and internationally. Across the entire European Union (France, Belgium, Switzerland, Spain, Italy, Germany, etc.). To many countries outside Europe, including:. Unite

Our pairs travel far &#x1F30D;! We deliver to most countries worldwide, both within Europe and internationally.<hr> <h2 dir="ltr" id="&#xFE0F;-where-do-we-deliver">&#x2708;&#xFE0F; Where do we deliver?</h2><ul><li dir="ltr" style="text-decoration:none;">Across the entire European Union (France, Belgium, Switzerland, Spain, Italy, Germany, etc.). </li><li dir="ltr" style="text-decoration:none;">To many countries outside Europe, including: <ul><li dir="ltr" style="text-decoration:none;">United States </li><li dir="ltr" style="text-decoration:none;">Canada </li><li dir="ltr" style="text-decoration:none;">United Kingdom </li><li dir="ltr" style="text-decoration:none;">Several destinations in Asia and Oceania </li></ul></li></ul>&#x1F449; If you don&#x2019;t see your country available at checkout, write to us at&#xA0;je@caval.fr: we&#x2019;ll check together if shipping is possible to your location.<hr> <h2 dir="ltr" id="-fees-and-taxes-outside-the-european-union">&#x1F4B0; Fees and taxes outside the European Union</h2><ul><li dir="ltr" style="text-decoration:none;">For orders shipped outside Europe, customs duties and local taxes may apply. </li><li dir="ltr" style="text-decoration:none;">These fees are set by local authorities and are the responsibility of the recipient. </li><li dir="ltr" style="text-decoration:none;">French VAT does not apply to these orders: you can therefore request a refund by writing to us at&#xA0;<a href="mailto:je@caval.fr">je@caval.fr</a>.&#xA0; </li></ul><hr> <h2 dir="ltr" id="-a-question-an-issue-a-hesitation">&#x1F48C; A question, an issue, a hesitation?</h2>Write to us at&#xA0;je@caval.fr. We&#x2019;ll reply within 24h, and often even faster (48h on weekends)!

Where do you ship internationnaly ?

Our pairs also travel beyond Europe 🌍! Here’s everything you need to know if you’re ordering internationally. Two options are available for deliveries outside Europe:. Standard delivery → €50 / 4 to 7 business days. Express delivery → €60 / 3 to 5 b

Our pairs also travel beyond Europe &#x1F30D;! Here&#x2019;s everything you need to know if you&#x2019;re ordering internationally.<hr> <h2 dir="ltr" id="-shipping-fees-and-timelines">&#x1F4B0; Shipping fees and timelines</h2>Two options are available for deliveries outside Europe:<ul><li dir="ltr" style="text-decoration:none;">Standard delivery &#x2192; &#x20AC;50 / 4 to 7 business days </li><li dir="ltr" style="text-decoration:none;">Express delivery &#x2192; &#x20AC;60 / 3 to 5 business days </li></ul>Timelines may vary slightly depending on the destination country and our partner carriers.<hr> <h2 dir="ltr" id="-taxes-and-customs-duties">&#x1F6C3; Taxes and customs duties</h2><ul><li dir="ltr" style="text-decoration:none;">For all deliveries outside the European Union, customs duties or local taxes may apply. </li><li dir="ltr" style="text-decoration:none;">These fees are set by the authorities of the destination country and are the responsibility of the customer. </li><li dir="ltr" style="text-decoration:none;">They are usually requested by the carrier at the time of delivery. </li></ul><hr> <h2 dir="ltr" id="-what-about-french-vat">&#x1F504; What about French VAT?</h2>Good news: French VAT does not apply to orders outside Europe. &#x1F449; You can therefore request a refund by writing to us at&#xA0;je@caval.fr. We will calculate the exact amount and process the refund.&#x1F4A1;&#xA0;Tip:&#xA0;To avoid unpleasant surprises, check your country&#x2019;s customs regulations in advance and track your package using the link provided in your shipping confirmation email.<hr> <h2 dir="ltr" id="-a-question-an-issue-a-hesitation">&#x1F48C; A question, an issue, a hesitation?</h2>Write to us at&#xA0;<a href="mailto:je@caval.fr">je@caval.fr</a>.&#xA0; We&#x2019;ll reply within 24h, and often even faster (48h on weekends)!

How does delivery outside Europe work?

encaval

SHIPPING OUTSIDE EUROPE

SHIPPING AND DELIVERY

How to make an exchange or return?

Where do I drop off my return?

Return label not received: What should you do ?

I would like to make an exchange but my size is no longer available: what should I do?

Can I exchange the pair after the deadline if I haven't worn it?

Did you receive the items I returned?

Wrong item received: what should I do?

Return Issue: How to Fix It ?

Why do I have to return my order from the country of delivery?

Complete Guide: Returns & Exchanges at CAVAL

RETURN MY SNEAKERS

What is the return policy?

How do returns work for purchases made with the 3-installment payment plan?

Can I return items purchased with a gift card?

I am an international customer: how do I return my order?

I have returned my order, what is the refund processing time?

How will I be refunded?

My order has been canceled: when will I receive my refund?

I bought my pair of CAVAL on another website: can I get a refund?

I bought my pair on another website (Veepee, La Redoute): can I get a refund?

I bought my pair through a marketplace: how does customer service work?

RETURN AND EXCHANGE POLICY

RETURNS, EXCHANGES AND REFUNDS

I have not received my order confirmation email

How do I remove a product from my basket?

Do I need to create an account to place an order?

How do I change my contact details?

How can I delete my account?

Do you offer welcome codes to new customers?

How do I subscribe to the newsletter?

How can I unsubscribe from the newsletter?

ORDERING

What's a pre-order?

When will I receive my pre-order?

PRE-ORDERS

What are the different payment methods?

I can't validate my payment. What should I do?

I've been charged twice: what should I do?

Is my purchase secure? Do you keep my bank details?

What payment methods are accepted?

Where can I find my invoice

PAYMENT METHODS

How to use a promo code ?

I need help with my coupon code

If I use a promotional code, how does the exchange work?

COUPON CODE

How can I use my gift card?

How can I buy an e-gift card?

How long is my gift card valid?

GIFT CARDS

PAYMENTS, PROMOTIONS AND GIFT CARDS

I haven't received my order confirmation

How can I check my order status?

What happens if I'm not home at the time of delivery?

Why was my order returned to CAVAL?

TRACK MY ORDER

Where do you ship ?

What are the different delivery options?

Can I change my delivery method?

DELIVERY TIMES AND METHODS

How does express delivery work?

EXPRESS SHIPPING

How do I select my pick-up point?

How does pick-up delivery work?

I couldn't choose my pick-up point / what is my pick-up point?

PICK-UP POINT DELIVERY

How does home delivery work?

HOME DELIVERY

Do I have to pay customs fees or taxes?

CUSTOMS AND TAXES

My order is delayed: what should I do?

DELAY IN DELIVERY

Can I modify or cancel my order?

ORDER CHANGE

I received the wrong item: what should I do? (wrong size, wrong pair)

One or more items are missing from my order

My package is damaged, what should I do?

WRONG ORDER RECEIVED

My pair is damaged: what should I do?

MANUFACTURING DEFECT

I haven't received my PIN code to pick up my parcel at a relay point.

PICK-UP POINT

ISSUE WITH MY ORDER

How to choose my size?

I feel like one of the shoes is smaller than the other, what should I do?

What size do you recommend?

SHOE SIZE GUIDE

Tips Before Wearing Your Pair (Waterproofing, etc)

How to take care of my CAVAL?

How to eliminate squeaking from my leather shoes?

SHOE CARE GUIDE

PRODUCTS

How to check if a product is available?

STOCKS

In which stores can you find us?

How to Become a Retailer?

Can I Return an Item Purchased from a Retailer?

OUR RESALERS

About CAVAL

Where are CAVAL sneakers made?

Our Sneakers

What are CAVAL's features and commitments?

How are CAVAL collections defined?

What is the weight of your sneakers?

ABOUT CAVAL

Where can I follow CAVAL on social media?

How to contact the carriers?

How to contact us ?

CONTACT US

How to delete my account and personal data?

PRIVACY AND PERSONAL DATA

What are your General Terms and Conditions of Sale (T&Cs)?

Legal Notice

GENERAL TERMS AND CONDITIONS