How can I check my order status?Updated 20 days ago

You’ve just placed an order and want to know where your package is? Don’t worry, several simple tools are available to help you track every step.

👤 From your customer account

By logging into your personal space on caval.fr, you can view the history of all your orders:

• preparation status,
  

• real-time tracking once the order has shipped.
  
  

👉 Forgot your password? No problem, a reset link lets you create a new one in just a few seconds.
👉 Don’t have an account yet? You can create one using the same e-mail address you used for your purchase, and your orders will automatically appear there.

🚚 Using the tracking link

As soon as your order leaves our warehouse, you’ll receive a shipping confirmation e-mail. This includes a “Track your package” link that takes you directly to the carrier’s website. You can then follow your parcel’s journey in real time, step by step.

💡 Good to know: if your order shows the status “Your order is confirmed,” it means it’s still being prepared and hasn’t left our warehouse yet.

✨ Extra tip

Don’t forget to check your spam or junk folder, as our e-mails can sometimes end up there. And to save time, you can even add the carrier’s shipping address to your favorites: a real time-saver for tracking your order!

💌 Any doubt, issue, or hesitation?

If you can’t identify the cause or you’re unsure, write to us at [email protected].

We’ll let you know if the order is properly recorded, if a modification is possible, or if a new payment is required.

We reply within 24h, and often much faster (48h on weekends)!
We’re here to support you every step of the way 💙.