How can I check my order status?Updated 2 months ago

You’ve just placed an order and want to know where your package is? Don’t worry, several simple tools are available to help you track every step.

👤 From your customer account

By logging into your personal space on caval.fr, you can view the history of all your orders:

• preparation status,
  

• real-time tracking once the order has shipped.
  
  

👉 Forgot your password? No problem, a reset link lets you create a new one in just a few seconds.
👉 Don’t have an account yet? You can create one using the same e-mail address you used for your purchase, and your orders will automatically appear there.

🚚 Using the tracking link

As soon as your order leaves our warehouse, you’ll receive a shipping confirmation e-mail. This includes a “Track your package” link that takes you directly to the carrier’s website. You can then follow your parcel’s journey in real time, step by step.

💡 Good to know: if your order shows the status “Your order is confirmed,” it means it’s still being prepared and hasn’t left our warehouse yet.

✨ Extra tip

Don’t forget to check your spam or junk folder, as our e-mails can sometimes end up there. And to save time, you can even add the carrier’s shipping address to your favorites: a real time-saver for tracking your order!

💌 Any doubt, issue, or hesitation?

If you can’t identify the cause or you’re unsure, write to us at [email protected].

We’ll let you know if the order is properly recorded, if a modification is possible, or if a new payment is required.

We reply within 24h, and often much faster (48h on weekends)!
We’re here to support you every step of the way 💙.