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TRACK MY ORDER

I haven't received my order confirmation

If you have a CAVAL accountLog in to your account to check if your order has been registered.If you do not have a CAVAL accountIt is possible that the e-mail address provided contains an error or that a payment failure has prevented your order from b

How can I check my order status?

Here's how to check the status of your order:1. Access your caval.fr account. In your personal area, you can view all your orders and track their status with a single click.👉 If you've forgotten your password, you can reset it in an instant.👉 Don't

What happens if I'm not home at the time of delivery?

If you are not home at the time of delivery, there are several options available to you:👉 Automatic rescheduling:. Some carriers automatically reschedule delivery in case of absence. Alternatively, the delivery driver can drop off your parcel at a n

Why was my order returned to CAVAL?

Whether it's a home delivery or a collection point delivery, it may happen that your order is sent back to our warehouse if delivery could not be made (for example, if you were absent or if the parcel was not collected on time).If your order has been