📬 You didn’t receive your order confirmation? Don’t worry, let’s go through it together. The order confirmation is automatically sent by e-mail as soon as the payment is validated. It includes a summary of your purchases, the amount paid, your order
You’ve just placed an order and want to know where your package is? Don’t worry, several simple tools are available to help you track every step. By logging into your personal space on caval.fr, you can view the history of all your orders:. preparati
🚪 You weren’t home to receive your parcel?Don’t worry, the CAVAL team has your back.Whether you missed the delivery attempt or couldn’t collect your parcel in time from a pickup point, there’s always a solution. Here’s what happens in each case, and
🔄 Your order has been returned to the sender? Don’t worry, this is a situation we are very familiar with, and it is resolved very simply. Whether you selected home delivery or pickup point delivery, it can happen that the parcel is not collected in