How do I change my contact details?Updated 4 months ago

We understand the importance of having accurate information to ensure an optimal experience. Here's how to change your contact information based on the status of your order:

1. If your order has not yet been shipped

Contact us as soon as possible, indicating :

👉 Your order number.
👉 Your current contact details.
👉 New contact details to be applied (address, phone number, etc.).

Our team will make every effort to update your information before shipping.

2. If your order has already been shipped

Unfortunately, it is no longer possible to modify your contact details once your order has been dispatched. However, we invite you to :

👉 Check directly with the carrier via shipment tracking to see if a change of address is possible.
👉 Keep us informed if further assistance is required.

If you have any further questions or needs, the CAVAL team is always available to help!