How does pick-up delivery work?Updated 15 days ago

Pick-up point delivery is a practical, flexible, and always free solution 📦. It allows you to collect your package when it suits you best, without having to wait for the courier at home.

⏰ Timelines and conditions

Average delivery time: 48 to 72 business hours after shipment.
More than 10,000 pick-up points available across France and Belgium.
No minimum purchase: pick-up point delivery is free for all orders.

📍 How to choose your pick-up point?

You’ll select your pick-up point when placing your order, just before confirmation:

Choose “Pick-up point delivery” as your shipping method.
Click “Choose a pick-up point” to display the list of available locations near your address.
Select the one that suits you best (close to home, your office, or along your commute).

⚠️ If you don’t select a pick-up point, the carrier will automatically assign one, usually the closest to your address.

🤔 Why choose pick-up point delivery?

You don’t need to be at home for delivery.
You can collect your package during the pick-up point’s opening hours, which are often more flexible than home delivery.
It’s an ideal solution if you have a busy schedule or upcoming travel.

🪪 Collecting your package

To collect your order:

Present a valid ID at the chosen pick-up point.
In some cases, you may also need your tracking number or a notification of availability.
The package is available for a limited period (generally 7 business days, sometimes up to 14 depending on the carrier). This period cannot be extended by CAVAL’s team. However, you may ask the pick-up point manager to hold your package if possible.

💡 Tip: Choose a pick-up point that stays open late in the evening or on weekends if you have limited availability during the week. This saves you from rushing to collect your package on time.

💌 A question, an issue, a hesitation?

Write to us at [email protected].
We’ll reply within 24h, and often even faster (48h on weekends)!

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