Pick-up point delivery is a practical, fast, and often more flexible option than home delivery📦. Here’s everything you need to know to choose it properly. Pick-up point delivery is free, regardless of your order amount.The average delivery time is 4

&#xA0;Pick-up point delivery is a practical, fast, and often more flexible option than home delivery &#x1F4E6;. Here&#x2019;s everything you need to know to choose it properly.<hr> <h2 dir="ltr" id="-timelines-and-conditions">&#x1F69A; Timelines and conditions</h2>Pick-up point delivery is free, regardless of your order amount. The average delivery time is 48 to 72 business hours. With more than 10,000 pick-up points available, there&#x2019;s bound to be one near you!<hr> <h2 dir="ltr" id="-how-to-select-your-pick-up-point">&#x1F4CD; How to select your pick-up point?</h2>You&#x2019;ll choose your pick-up point during checkout, just before confirming your order:<ul><li dir="ltr" style="text-decoration:none;">In the &#x201C;Shipping method&#x201D; step, select &#x201C;Pick-up point delivery.&#x201D; </li><li dir="ltr" style="text-decoration:none;">Then click on the &#x201C;Choose a pick-up point&#x201D; button. A list of available points near your address will appear. </li><li dir="ltr" style="text-decoration:none;">Confirm the one that suits you best (near your home, your workplace, or on your commute). </li></ul>&#x26A0;&#xFE0F; If you don&#x2019;t select a pick-up point, the carrier will automatically assign one, usually the closest to your address.<hr> <h2 dir="ltr" id="-find-a-pick-up-point-in-advance">&#x1F50E; Find a pick-up point in advance</h2>You can check the list of available points even before placing your order by clicking here:&#xA0;<a href="https://www.mondialrelay.fr/trouver-le-point-relais-le-plus-proche-de-chez-moi" style="text-decoration:none;">Find my pick-up point.</a>&#x2728;&#xA0;Good to know<ul><li dir="ltr" style="text-decoration:none;">You&#x2019;ll receive a notification as soon as your package arrives at the chosen pick-up point. </li><li dir="ltr" style="text-decoration:none;">The pick-up deadline is generally 7 days: don&#x2019;t forget to collect your order within this time to avoid a return to sender. </li><li dir="ltr" style="text-decoration:none;">If a pick-up point is saturated (e.g., during the holiday season), the carrier may redirect your package to a nearby point. </li></ul>&#x1F4A1;&#xA0;Tip:&#xA0;Choose a pick-up point that&#x2019;s open late in the evening or on weekends if you have a busy schedule. This helps you avoid missing the collection deadline.<hr> <h2 dir="ltr" id="-a-question-an-issue-a-hesitation">&#x1F48C; A question, an issue, a hesitation?</h2>Write to us at&#xA0;<a href="mailto:je@caval.fr" style="text-decoration:none;">je@caval.fr</a>. We&#x2019;ll reply within 24h, and often even faster (48h on weekends)!

How do I select my pick-up point?

Pick-up point delivery is a practical, flexible, and always free solution 📦. It allows you to collect your package when it suits you best, without having to wait for the courier at home. Average delivery time: 48 to 72 business hours after shipment.

Pick-up point delivery is a practical, flexible, and always free solution &#x1F4E6;. It allows you to collect your package when it suits you best, without having to wait for the courier at home.<hr> <h2 dir="ltr" id="-timelines-and-conditions">&#x23F0; Timelines and conditions</h2><ul><li dir="ltr" style="text-decoration:none;">Average delivery time: 48 to 72 business hours after shipment. </li><li dir="ltr" style="text-decoration:none;">More than 10,000 pick-up points available across France and Belgium. </li><li dir="ltr" style="text-decoration:none;">No minimum purchase: pick-up point delivery is free for all orders. </li></ul><hr> <h2 dir="ltr" id="-how-to-choose-your-pick-up-point">&#x1F4CD; How to choose your pick-up point?</h2>You&#x2019;ll select your pick-up point when placing your order, just before confirmation:<ul><li dir="ltr" style="text-decoration:none;">Choose &#x201C;Pick-up point delivery&#x201D; as your shipping method. </li><li dir="ltr" style="text-decoration:none;">Click &#x201C;Choose a pick-up point&#x201D; to display the list of available locations near your address. </li><li dir="ltr" style="text-decoration:none;">Select the one that suits you best (close to home, your office, or along your commute). </li></ul>&#x26A0;&#xFE0F; If you don&#x2019;t select a pick-up point, the carrier will automatically assign one, usually the closest to your address.<hr> <h2 dir="ltr" id="-why-choose-pick-up-point-delivery">&#x1F914; Why choose pick-up point delivery?</h2><ul><li dir="ltr" style="text-decoration:none;">You don&#x2019;t need to be at home for delivery. </li><li dir="ltr" style="text-decoration:none;">You can collect your package during the pick-up point&#x2019;s opening hours, which are often more flexible than home delivery. </li><li dir="ltr" style="text-decoration:none;">It&#x2019;s an ideal solution if you have a busy schedule or upcoming travel. </li></ul><hr> <h2 dir="ltr" id="-collecting-your-package">&#x1FAAA; Collecting your package</h2>To collect your order:<ul><li dir="ltr" style="text-decoration:none;">Present a valid ID at the chosen pick-up point. </li><li dir="ltr" style="text-decoration:none;">In some cases, you may also need your tracking number or a notification of availability. </li><li dir="ltr" style="text-decoration:none;">The package is available for a limited period (generally 7 business days, sometimes up to 14 depending on the carrier). This period cannot be extended by CAVAL&#x2019;s team. However, you may ask the pick-up point manager to hold your package if possible. </li></ul>&#x1F4A1;&#xA0;Tip:&#xA0;Choose a pick-up point that stays open late in the evening or on weekends if you have limited availability during the week. This saves you from rushing to collect your package on time.<hr> <h2 dir="ltr" id="-a-question-an-issue-a-hesitation">&#x1F48C; A question, an issue, a hesitation?</h2>Write to us at&#xA0;<a href="mailto:je@caval.fr" style="text-decoration:none;">je@caval.fr</a>.&#xA0; We&#x2019;ll reply within 24h, and often even faster (48h on weekends)!

How does pick-up delivery work?

No worries, it happens! Even if you didn’t select your own pick-up point, here’s how it works and what can be done. The pick-up point is selected when placing your order, during the “Delivery method” step:. You select “Pick-up Point Delivery.”. Then

No worries, it happens! Even if you didn&#x2019;t select your own pick-up point, here&#x2019;s how it works and what can be done.<hr> <h2 dir="ltr" id="-when-do-you-choose-your-pick-up-point">&#x1F4CD; When do you choose your pick-up point?</h2>The pick-up point is selected when placing your order, during the &#x201C;Delivery method&#x201D; step:<ul><li dir="ltr" style="text-decoration:none;">You select &#x201C;Pick-up Point Delivery.&#x201D; </li><li dir="ltr" style="text-decoration:none;">Then you click on &#x201C;Choose a pick-up point&#x201D; to display the available options and confirm the one that suits you best. This choice is made just before finalizing your order. </li></ul><hr> <h2 dir="ltr" id="-why-couldnt-i-choose-a-pick-up-point">&#x2753; Why couldn&#x2019;t I choose a pick-up point?</h2>Two situations may explain this:<ul><li dir="ltr" style="text-decoration:none;">You may not have noticed the option: in this case, the system automatically assigns a pick-up point, usually the one closest to your address, so that your order isn&#x2019;t blocked. </li><li dir="ltr" style="text-decoration:none;">A technical issue occurred (slow connection, option not displaying properly, etc.): rare, but possible. In this case, don&#x2019;t worry &#x2014; we always check with you to see what can be done to fix the situation. </li></ul><hr> <h2 dir="ltr" id="-can-i-change-my-pick-up-point">&#x1F504; Can I change my pick-up point?</h2>As long as your order has not yet been prepared or shipped, it is sometimes possible to change the chosen point. Write to us quickly at&#xA0;je@caval.fr&#xA0;and we&#x2019;ll check together. Please note: our logistics team is very fast &#x2014; sometimes an order goes into preparation just minutes after being placed. But if a change is still possible, we&#x2019;ll always be happy to make it.<hr> <h2 dir="ltr" id="-and-if-the-pick-up-point-cant-be-changed">&#x1F6AB; And if the pick-up point can&#x2019;t be changed?</h2>Once the order has been prepared or shipped, we can no longer intercept the package or modify the assigned point.&#x1F449; If the chosen pick-up point is really too inconvenient for you (too far, closed, under renovation&#x2026;), you&#x2019;ll need to wait for the package to return to our logistics team. We can then reship it to another pick-up point that suits you better.<hr> <h2 dir="ltr" id="-a-question-an-issue-a-hesitation">&#x1F48C; A question, an issue, a hesitation?</h2>Write to us at&#xA0;je@caval.fr. We&#x2019;ll reply within 24h, and often even faster (48h on weekends)!

I couldn't choose my pick-up point / what is my pick-up point?

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