Problem with a return?Updated 4 months ago

Here’s how to resolve the most common return issues:

RETURN LABEL NOT RECEIVED

• First, check your spam or junk email folders.
• If you still can’t find it, contact us to request a new label.

MISSING PACKING SLIP

• The packing slip is essential for your return to be accepted.
• If you have lost it, contact us immediately, and we will send you a copy.

NO UPDATE ON MY RETURN

• Check the status of your package using the tracking code on the return label.
• If the package shows as “received”:
  • Please note that we carry out a thorough inspection of returns every Friday.
  • Your return will likely be processed during this weekly review.

Do not hesitate to contact us if you have any further questions or experience additional issues with your return. We are here to help!