Return or exchange? We’ll guide you every step of the way Changed your mind? Ordered the wrong size? No worries. At CAVAL, you have 30 days after delivery to return or exchange your pair—free of charge anywhere in Europe.
If you are in Europe and your country is among the destinations offering free returns, you will receive a prepaid return label to download at the end of the return process. The carrier, as well as the instructions for returning your package, will be
Trying to return your pair but haven’t received your return label? No worries — whether you forgot to fill out the form or the email got lost along the way, we’ll walk you through everything here. 🔎 Need an overview of the process? → Check out our c
If your size is out of stock, you have several options:👉 Option 1: Request a refund and check future availabilitySelect the refund option in the returns form. If you would like to know whether the pair will be available again in your size, please c
If the return deadline has passed, you will no longer be able to use the return form, which will indicate that the deadline has passed.What should I do in this case?👉 Contact us, so we can assess whether a return is possible, based on the date of pu
You can track the progress of your return using the tracking number provided on the return label at the time of your request. Exchanges are generally processed within 7 to 10 days. Refunds are processed as soon as we receive your package, and will ap
Did you receive a pair that doesn’t match your order? Or did you get a product that’s not from CAVAL? Our apologies for the mistake, we’ll fix it quickly and smoothly.
You've initiated (or tried to initiate) a return, and something's not working? We’ll help you figure it out, step by step.
Returns and exchanges must be made from the same country where your order was delivered for logistical traceability reasons. 📍 Precise Tracking of Your ParcelEach return must be sent through our network of approved carriers, allowing us to track you