Return or exchange? We’ll guide you every step of the way Changed your mind? Ordered the wrong size? No worries. At CAVAL, you have 30 days after delivery to return or exchange your pair—free of charge anywhere in Europe.
Looking to return your CAVAL pair?Here’s how to use your return label and where to drop off your parcel. 🔎 Need an overview of the process? → Check out our complete guide on returns and exchanges. 📨 Is your country part of the European Union?✅ You’
Trying to return your pair but haven’t received your return label? No worries, whether you forgot to fill out the form or the email got lost along the way, we’ll walk you through everything here. 🔎 Need an overview of the process? → Check out our co
You wanted to make an exchange, but your size is out of stock?No worries, there are several options available (and we’re here to help you pick the right one). 🔎 Need an overview of the return/exchange process? → Check out our complete guide to retur
You’ve missed the return window, but your pair is brand new?We understand, it happens. Here’s how things work in this situation. 🔎 Need an overview of the return/exchange process? → [Check out our complete guide to returns and exchanges]. Returns an
You’ve dropped off your parcel and you’re waiting for an exchange or a refund? That’s perfectly normal, after sending something back, everyone wants to know where their parcel is, whether the exchange or refund has been processed, and most important
Did you receive a pair that doesn’t match your order? Or did you get a product that’s not from CAVAL? Our apologies for the mistake, we’ll fix it quickly and smoothly.
You've initiated (or tried to initiate) a return, and something's not working? We’ll help you figure it out, step by step.
You’ve moved, you're traveling, or you live abroad? We totally get that you might want to send your pair back from France (especially if you’re just passing through and CAVAL is a French brand 🇫🇷). But heads up: even if it seems easier or faster, r
You’ve received your pair, but the size isn’t right? Or you’ve changed your mind? Don’t worry, here’s everything you need to know. At CAVAL, returns and exchanges are free throughout Europe, and you have 30 days to make up your mind, under certain c