General Terms and Conditions Exchanges and returns are free of charge throughout Europe. You have 30 days after receiving your order to return it.Return conditions. We only accept pairs in their original condition and packaging.Exchanges and re
If you are in Europe and your country is among the destinations offering free returns, you will receive a prepaid return label to download at the end of the return process. The carrier, as well as the instructions for returning your package, will be
Exchanges and returns are offered throughout Europe for 30 days after delivery.If you have not received your return label, here are the steps to follow:1. Fill in the returns formTo request an exchange or refund, simply fill in the form below.[Go to
If your size is out of stock, you have several options:👉 Option 1: Request a refund and check future availabilitySelect the refund option in the returns form. If you would like to know whether the pair will be available again in your size, please c
If the return deadline has passed, you will no longer be able to use the return form, which will indicate that the deadline has passed.What should I do in this case?👉 Contact us, so we can assess whether a return is possible, based on the date of pu
You can track the progress of your return using the tracking number provided on the return label at the time of your request. Exchanges are generally processed within 7 to 10 days. Refunds are processed as soon as we receive your package, and will ap
What should I do if I received the wrong product?. We are sorry to hear that you received the wrong product. We are here to help resolve this issue quickly and efficiently. Here are the steps to follow:. Contact usPlease send us an email by clicking
Here’s how to resolve the most common return issues:. RETURN LABEL NOT RECEIVED. MISSING PACKING SLIP. NO UPDATE ON MY RETURN. Do not hesitate to contact us if you have any further questions or experience additional issues with your return. We are he
Returns and exchanges must be made from the same country where your order was delivered for logistical traceability reasons. 📍 Precise Tracking of Your ParcelEach return must be sent through our network of approved carriers, allowing us to track you