What happens if I'm not home at the time of delivery?Updated 4 months ago
If you are not home at the time of delivery, there are several options available to you:
đ Automatic rescheduling:
Some carriers automatically reschedule delivery in case of absence. Alternatively, the delivery driver can drop off your parcel at a nearby drop-off point, where you can collect it later.
đ Delivery Attempt Notice :
 If the delivery driver is unable to deliver the parcel, a delivery notice will be left for you. This informs you of the next delivery attempt or indicates whether the parcel has been given to a neighbor or left in a safe place.
đ Delivery delegation :
Some carriers allow you to leave instructions to drop off the parcel in a safe place (such as at the door) or with a neighbor, with your prior authorization.
đ Collection from a pick up point:
If your parcel is dropped off at a pick up point, you'll generally have 7 to 14 days to collect it. Remember to bring proof of identity and your tracking number.
đ Return to sender :
If no solution is found after several delivery attempts, the package may be returned to sender. In this case, please contact us to arrange reshipment.
You will always be informed by the carrier of the status of the delivery.