What happens if I'm not home at the time of delivery?Updated 22 days ago

🚪 You weren’t home to receive your parcel?
Don’t worry, the CAVAL team has your back.
Whether you missed the delivery attempt or couldn’t collect your parcel in time from a pickup point, there’s always a solution. Here’s what happens in each case, and how to organise things so everything goes smoothly, even if something unexpected happens.

📦 Home delivery: the different scenarios

If you’re absent when the courier comes by, here’s what can happen depending on the carrier and your order:

1. 🔄 Automatic rescheduling
    Some carriers (like Colissimo or Chronopost) may automatically schedule a new delivery attempt, either the next day or a few days later.
    You’ll be notified by email or SMS with the updated details.
   
   

2. 🗒 A delivery notice is left for you
    If delivery can’t take place, a notice is usually left in your letterbox.
    It will inform you:
   

• of a new planned delivery date,
  

• or of an alternative delivery option: with a neighbour, in a safe place (with your prior authorisation), or at a pickup point.
  

📍 Some carriers may also indicate that the parcel was left at your doorstep or in a secure location if you authorised it beforehand.

3. 🧑‍🤝‍🧑 You left delivery instructions
   Depending on the carrier, you can set instructions in advance in case you’re not present:

• have it delivered to a trusted neighbour,
  

• request drop-off in a safe place (building entrance, parcel room…),
  

• choose a preferred delivery time slot.
  

These options are usually editable via the tracking link or the carrier’s app.

4. 📍 Parcel dropped at a pickup point
    In some cases, the parcel is automatically redirected to a nearby pickup point, this often happens if:
   

• the courier can’t make another delivery attempt,
  

• you originally selected this option.
  

📅 You then have 7 to 14 days to collect it. After this period, the parcel will automatically be returned to our warehouse.
 🪪 Don’t forget to bring:

• your ID,
  

• and your tracking number.
  

⏳ Missed the collection deadline?

If the parcel isn’t collected in time from the pickup point, or after multiple delivery attempts to your home, it is automatically returned to our warehouse (return to sender).

No worries:

• our logistics team will receive and check it,
  

• it will be restocked,
  

• and fully refunded once the return is validated.
  
  

📩 If this happens, contact us at [email protected].
 If the product is still available, we may also be able to offer reshipment.

🧭 How to avoid unpleasant surprises

Here are some good practices to keep in mind:

• Check your emails and SMS regularly, delivery details are often sent there
  

• Monitor your order tracking, it shows the next steps
  

• Download the carrier’s app if available, it often allows you to reschedule delivery or change options
  

🤝 Need a hand?

If you’re unsure, having trouble, or need help finding your parcel, write to us at [email protected]. We’ll be happy to assist you every step of the way 💙