What should I do if I received the wrong product?Updated 4 months ago

What should I do if I received the wrong product?

We are sorry to hear that you received the wrong product. We are here to help resolve this issue quickly and efficiently.

Here are the steps to follow:

1. Contact us
   Please send us an email by clicking here. In your message, clearly describe your situation so we can assist you as best as possible.

2. Provide useful information
   To help us process your request efficiently, please send us:

   • A photo of the item you received: This will help us identify the error.
   • A photo of the label on the shoebox: This will allow us to verify the details of your order.
     
     

3. Wait for our response
   Once we receive your email with the photos, our team will review your request and get back to you as soon as possible.

We appreciate your understanding and cooperation. Your satisfaction is our priority, and we will do everything we can to resolve this situation quickly! 😊