encaval

<div data-contents="true" id="isPasted"><div data-block="true" data-editor="co72f" data-offset-key="21bhq-0-0"><div data-offset-key="21bhq-0-0"><span data-offset-key="21bhq-0-0"><span data-text="true" style="font-size: 16px;">Pre-ordering is a system that allows you to&#xA0;</span></span><span data-offset-key="21bhq-0-1"><span data-text="true" style="font-size: 16px;">reserve a product before it is manufactured or officially available</span></span><span data-offset-key="21bhq-0-2"><span data-text="true" style="font-size: 16px;">. At CAVAL, this model isn&apos;t just practical: it&apos;s also part of our eco-responsible approach to limiting surplus production.</span></span></div></div><div data-block="true" data-editor="co72f" data-offset-key="1p22o-0-0"><div data-offset-key="1p22o-0-0"><span data-offset-key="1p22o-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="co72f" data-offset-key="4oo80-0-0"><div data-offset-key="4oo80-0-0"><span data-offset-key="4oo80-0-0"><span data-text="true" style="font-size: 16px;">You&apos;ve pre-ordered a product on our website and it hasn&apos;t been delivered yet? Here&apos;s what you need to know:</span></span></div></div><div data-block="true" data-editor="co72f" data-offset-key="3slk0-0-0"><div data-offset-key="3slk0-0-0"><span data-offset-key="3slk0-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="co72f" data-offset-key="1at5p-0-0"><div data-offset-key="1at5p-0-0"><span data-offset-key="1at5p-0-0"><span data-text="true" style="font-size: 16px;">&#x1F449; &#xA0;</span></span><span data-offset-key="1at5p-0-1"><span data-text="true" style="font-size: 16px;"><strong>Estimated shipping date</strong></span></span></div></div><div data-block="true" data-editor="co72f" data-offset-key="3gud9-0-0"><div data-offset-key="3gud9-0-0"><span data-offset-key="3gud9-0-0"><span data-text="true" style="font-size: 16px;">The shipping date of your pre-order is indicated at the time of purchase, either on the product page or in your confirmation e-mail.&#xA0;</span></span></div></div><div data-block="true" data-editor="co72f" data-offset-key="91bbc-0-0"><div data-offset-key="91bbc-0-0"><span data-offset-key="91bbc-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="co72f" data-offset-key="cuare-0-0"><div data-offset-key="cuare-0-0"><span data-offset-key="cuare-0-0"><span data-text="true" style="font-size: 16px;">&#x1F449; &#xA0;</span></span><span data-offset-key="cuare-0-1"><span data-text="true" style="font-size: 16px;"><strong>Delivery date variations</strong></span></span></div></div><div data-block="true" data-editor="co72f" data-offset-key="7kbef-0-0"><div data-offset-key="7kbef-0-0"><span data-offset-key="7kbef-0-0"><span data-text="true" style="font-size: 16px;">The delivery date may vary by a few days, either early or late. If we anticipate a delay, we will send you an e-mail one week before the original delivery date to inform you of the new delivery slot.</span></span></div></div><div data-block="true" data-editor="co72f" data-offset-key="8g66i-0-0"><div data-offset-key="8g66i-0-0"><span data-offset-key="8g66i-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="co72f" data-offset-key="1hvrg-0-0"><div data-offset-key="1hvrg-0-0"><span data-offset-key="1hvrg-0-0"><span data-text="true" style="font-size: 16px;">&#x1F449; &#xA0;</span></span><span data-offset-key="1hvrg-0-1"><span data-text="true" style="font-size: 16px;"><strong>Orders containing products in stock</strong></span></span></div></div><div data-block="true" data-editor="co72f" data-offset-key="8rmrr-0-0"><div data-offset-key="8rmrr-0-0"><span data-offset-key="8rmrr-0-0"><span data-text="true" style="font-size: 16px;">If your order includes an in-stock product, you can request immediate shipment by writing to us&#xA0;</span></span><span style="font-size: 16px;"><a href="https://caval.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank"><span data-offset-key="8rmrr-1-0"><span data-text="true">here</span></span></a></span><span data-offset-key="8rmrr-2-0"><span data-text="true" style="font-size: 16px;">.</span></span></div></div><div data-block="true" data-editor="co72f" data-offset-key="6jg84-0-0"><div data-offset-key="6jg84-0-0"><span data-offset-key="6jg84-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="co72f" data-offset-key="g9h-0-0"><div data-offset-key="g9h-0-0"><span data-offset-key="g9h-0-0"><span data-text="true" style="font-size: 16px;">&#x1F449; &#xA0;</span></span><span data-offset-key="g9h-0-1"><span data-text="true" style="font-size: 16px;"><strong>Shipping confirmation and tracking</strong></span></span></div></div><div data-block="true" data-editor="co72f" data-offset-key="4oodg-0-0"><div data-offset-key="4oodg-0-0"><span data-offset-key="4oodg-0-0"><span data-text="true" style="font-size: 16px;">As soon as your pre-order leaves our warehouse, you&apos;ll receive a confirmation e-mail containing your tracking link so you can follow the status of your parcel in real time.</span></span></div></div><div data-block="true" data-editor="co72f" data-offset-key="4b5u8-0-0"><div data-offset-key="4b5u8-0-0"><span data-offset-key="4b5u8-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="co72f" data-offset-key="ago6s-0-0"><div data-offset-key="ago6s-0-0"><span data-offset-key="ago6s-0-0"><span data-text="true" style="font-size: 16px;">&#x1F449; &#xA0;</span></span><span data-offset-key="ago6s-0-1"><span data-text="true" style="font-size: 16px;"><strong>What to do in case of delay</strong></span></span></div></div><div data-block="true" data-editor="co72f" data-offset-key="5751n-0-0"><div data-offset-key="5751n-0-0"><span data-offset-key="5751n-0-0"><span data-text="true" style="font-size: 16px;">If the estimated shipping date has passed and you have not received a shipping confirmation e-mail, please&#xA0;</span></span><span style="font-size: 16px;"><span data-offset-key="5751n-1-0"><span data-text="true"><a href="https://caval.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank"><strong>contact us</strong></a></span></span></span><span data-offset-key="5751n-2-0"><span data-text="true" style="font-size: 16px;">&#xA0;for a new estimate.</span></span></div></div></div>

Pre-ordering is a system that allows you to reserve a product before it is manufactured or officially available. At CAVAL, this model isn't just practical: it's also part of our eco-responsible approach to limiting surplus production.You've pre-order

When will I receive my pre-order?

PRE-ORDERS

I have not received my order confirmation email

How do I remove a product from my basket?

Do I need to create an account to place an order?

How do I change my contact details?

How can I delete my account?

Do you offer welcome codes to new customers?

How do I subscribe to the newsletter?

How can I unsubscribe from the newsletter?

ORDERING

What's a pre-order?

What are the different payment methods?

I can't validate my payment. What should I do?

I've been charged twice: what should I do?

Is my purchase secure? Do you keep my bank details?

What payment methods are accepted?

Where can I find my invoice

PAYMENT METHODS

How to use a promo code ?

I need help with my coupon code

If I use a promotional code, how does the exchange work?

COUPON CODE

How can I use my gift card?

How can I buy an e-gift card?

How long is my gift card valid?

GIFT CARDS

PAYMENTS, PROMOTIONS AND GIFT CARDS

I haven't received my order confirmation

How can I check my order status?

What happens if I'm not home at the time of delivery?

Why was my order returned to CAVAL?

TRACK MY ORDER

Where do you ship ?

What are the different delivery options?

Can I change my delivery method?

DELIVERY TIMES AND METHODS

How does express delivery work?

EXPRESS SHIPPING

How do I select my pick-up point?

How does pick-up delivery work?

I couldn't choose my pick-up point / what is my pick-up point?

PICK-UP POINT DELIVERY

How does home delivery work?

HOME DELIVERY

Do I have to pay customs fees or taxes?

CUSTOMS AND TAXES

Where do you ship internationnaly ?

How does delivery outside Europe work?

SHIPPING OUTSIDE EUROPE

SHIPPING AND DELIVERY

How to make an exchange or return?

Where do I drop off my return?

I don't have a return label: what should I do?

I would like to make an exchange but my size is no longer available: what should I do?

Can I exchange the pair after the deadline if I haven't worn it?

Did you receive the items I returned?

What should I do if I received the wrong product?

Problem with a return?

Why do I have to return my order from the country of delivery?

RETURN MY SNEAKERS

What is the return policy?

How do returns work for purchases made with the 3-installment payment plan?

Can I return items purchased with a gift card?

I am an international customer: how do I return my order?

I have returned my order, what is the refund processing time?

How will I be refunded?

My order has been canceled: when will I receive my refund?

I bought my pair of CAVAL on another website: can I get a refund?

I bought my pair on another website (Veepee, La Redoute): can I get a refund?

RETURN AND EXCHANGE POLICY

RETURNS, EXCHANGES AND REFUNDS

My order is delayed: what should I do?

DELAY IN DELIVERY

Can I modify or cancel my order?

ORDER CHANGE

I received the wrong item: what should I do? (wrong size, wrong pair)

One or more items are missing from my order

My package is damaged, what should I do?

WRONG ORDER RECEIVED

I haven't received my PIN code to pick up my parcel at a relay point.

PICK-UP POINT

ISSUE WITH MY ORDER

How to choose my size?

I feel like one of the shoes is smaller than the other, what should I do?

What size do you recommend?

SHOE SIZE GUIDE

Tips Before Wearing Your Pair (Waterproofing, etc)

How to take care of my CAVAL?

How to eliminate squeaking from my leather shoes?

SHOE CARE GUIDE

PRODUCTS

How to check if a product is available?

STOCKS

My pair is damaged: what should I do?

MANUFACTURING DEFECT

ISSUE WITH MY SNEAKERS

In which stores can you find us?

How to Become a Retailer?

Can I Return an Item Purchased from a Retailer?

OUR RESALERS

About CAVAL

Where are CAVAL sneakers made?

Our Sneakers

What are CAVAL's features and commitments?

How are CAVAL collections defined?

What is the weight of your sneakers?

ABOUT CAVAL

Where can I follow CAVAL on social media?

How to contact the carriers?

How to contact us ?

CONTACT US

How to delete my account and personal data?

PRIVACY AND PERSONAL DATA

What are your General Terms and Conditions of Sale (T&Cs)?

Legal Notice

GENERAL TERMS AND CONDITIONS

When will I receive my pre-order?Updated 4 months ago