📦 You see “pre-order” and have questions?You’ve spotted a pair you love… but it’s marked as a pre-order?You clicked on your favorite, and only discovered in the confirmation email that it was a pre-order?Or maybe you want to exchange your pair, but

&#x1F4E6; You see &#x201C;pre-order&#x201D; and have questions? You&#x2019;ve spotted a pair you love&#x2026; but it&#x2019;s marked as a pre-order? You clicked on your favorite, and only discovered in the confirmation email that it was a pre-order? Or maybe you want to exchange your pair, but the new one you like is on pre-order? Don&#x2019;t worry, here&#x2019;s everything you need to know &#x1F447;<hr> <h2 dir="ltr" id="-what-is-a-pre-order">&#x2728; What is a pre-order?</h2>A pre-order means reserving your pair before it has even been made or officially released. For us, it&#x2019;s not just about logistics: it&#x2019;s also a way to support more responsible fashion by producing only what is needed.<hr> <h2 dir="ltr" id="-a-responsible-pre-order-with-caval">&#x1F331; A responsible pre-order with CAVAL</h2>When we launch a new model or prepare a restock in our workshops in Portugal, we favor pre-orders to:<ul><li dir="ltr" style="text-decoration:none;">Produce only the necessary quantities and avoid unnecessary surplus. </li><li dir="ltr" style="text-decoration:none;">Optimize resource use in a thoughtful, sustainable way. </li></ul><hr> <h2 dir="ltr" id="&#xFE0F;-how-does-it-work">&#x2699;&#xFE0F; How does it work?</h2>Made-to-order production Quantities are set based on orders received, which reduces unused stock.Delivery date provided The estimated date is shown directly on the product page so you can plan ahead.Transparent tracking<ul><li dir="ltr" style="text-decoration:none;">You&#x2019;ll receive a confirmation email, then a specific pre-order email with the planned shipping date. </li><li dir="ltr" style="text-decoration:none;">As soon as your pair leaves our warehouse, you&#x2019;ll get your tracking link. </li></ul>In case of delay If production takes a little longer than expected, we&#x2019;ll notify you immediately by email.<hr> <h2 dir="ltr" id="-a-small-note-of-caution">&#x23F3; A small note of caution</h2>The pre-order principle means your pair is still in production. Even though we do everything we can to meet the announced date, unexpected events can occur. For example, a temporary break in the supply chain. We&#x2019;ll let you know if the date changes, and if the email gets lost in the void, we&#x2019;re always available at&#xA0;<a href="mailto:je@caval.fr" style="text-decoration:none;">je@caval.fr</a>&#xA0;<hr> <h2 dir="ltr" id="-the-benefits-of-eco-responsible-pre-orders">&#x1F49A; The benefits of eco-responsible pre-orders</h2><ul><li dir="ltr" style="text-decoration:none;">Reduce environmental impact: no excess stock, less waste. </li><li dir="ltr" style="text-decoration:none;">Support a sustainable model: you help encourage production that&#x2019;s kinder to the planet. </li><li dir="ltr" style="text-decoration:none;">Priority access to new releases: you&#x2019;re sure to get the most sought-after models, often in limited editions. </li><li dir="ltr" style="text-decoration:none;">Flexibility: you can change or cancel your pre-order by contacting us. </li></ul>By pre-ordering, you&#x2019;re not just choosing a pair of shoes, you&#x2019;re making a statement for more thoughtful fashion, with products made with care, in a respectful process at every step.<hr><h2 id="-need-advice-or-a-helping-hand"> &#x1F48C; Need advice or a helping hand?</h2>Write to us at&#xA0;<a href="mailto:je@caval.fr" style="text-decoration:none;">je@caval.fr</a>&#xA0;We can let you know restock dates, suggest similar models, or help you reserve a pair before it disappears again &#x1F609;

What's a pre-order?

You’ve fallen for a pre-order model and are waiting for delivery? No worries, here’s everything you need to know about how it works and the timeline, step by step. When you place your order, an estimated shipping date is always specified:. on the pro

<div data-contents="true" id="isPasted"><div data-block="true" data-editor="co72f" data-offset-key="21bhq-0-0">You&#x2019;ve fallen for a pre-order model and are waiting for delivery? No worries, here&#x2019;s everything you need to know about how it works and the timeline, step by step.<hr><h2 dir="ltr" id> </h2><h2 dir="ltr" id="the-expected-date">&#x1F4C5;&#xA0;The expected date </h2>When you place your order, an estimated shipping date is always specified:<ul><li dir="ltr" style="text-decoration:none;">on the product page at the time of purchase,</li><li dir="ltr" style="text-decoration:none;">in the confirmation e-mail you receive right after your purchase.</li></ul><hr><h2 dir="ltr" id="-1"> </h2><h2 dir="ltr" id="-possible-variations">&#x23F3; Possible variations</h2>The indicated date is an estimate, and sometimes it can be exceeded by a few days. In that case, we usually send a collective e-mail to all customers concerned with the pre-ordered model to announce the new delivery timeframe. &#x1F449; If your order is affected by a delay but you haven&#x2019;t received any message from us, feel free to contact us directly: we&#x2019;ll check the situation and give you a new estimate.<hr><h2 dir="ltr" id="-2"> </h2><h2 dir="ltr" id="mixed-order-pre-order--in-stock-product">&#x1F4E6;&#xA0;Mixed order: pre-order + in-stock product</h2>If your order contains both a pre-ordered item and an item that is immediately available, you can write to us to request a separate shipment of the in-stock product. &#x26A0;&#xFE0F; Please note: once your order has been modified, it cannot be changed again. This means you will no longer be able to change the size or model of the pre-ordered item after this modification.<hr> <h2 dir="ltr" id="shipping-and-tracking">&#x1F680;&#xA0;Shipping and tracking</h2>&#xA0;As soon as your pre-order leaves our warehouse, you&#x2019;ll receive:<ul><li dir="ltr" style="text-decoration:none;">a confirmation e-mail, </li><li dir="ltr" style="text-decoration:none;">a tracking link allowing you to follow your package in real time. </li></ul><hr><h2 dir="ltr" id="-3"> </h2><h2 dir="ltr" id="-what-if-delivery-is-delayed">&#x2753; What if delivery is delayed?</h2>If the estimated date has passed and you haven&#x2019;t received your shipping e-mail, please contact us directly. We&#x2019;ll check the status of your order and provide you with a clear new estimate. &#x1F4A1; Quick tip: don&#x2019;t forget to check your spam or promotions folder, sometimes our e-mails end up there.<hr> <h2 dir="ltr" id="-need-advice-or-a-helping-hand">&#x1F48C; Need advice or a helping hand?</h2>Write to us at&#xA0;<a href="mailto:je@caval.fr">je@caval.fr</a>.&#xA0;We can let you know the restock dates, suggest similar models, or help you reserve a pair before it disappears again &#x1F609;</div><div data-block="true" data-editor="co72f" data-offset-key="5751n-0-0"> </div></div>

When will I receive my pre-order?

encaval

PRE-ORDERS

How to make an exchange or return?

Where do I drop off my return?

Return label not received: What should you do ?

I would like to make an exchange but my size is no longer available: what should I do?

Can I exchange the pair after the deadline if I haven't worn it?

Did you receive the items I returned?

Wrong item received: what should I do?

Return Issue: How to Fix It ?

Why do I have to return my order from the country of delivery?

Complete Guide: Returns & Exchanges at CAVAL

RETURN MY SNEAKERS

What is the return policy?

How do returns work for purchases made with the 3-installment payment plan?

Can I return items purchased with a gift card?

I am an international customer: how do I return my order?

I have returned my order, what is the refund processing time?

How will I be refunded?

My order has been canceled: when will I receive my refund?

I bought my pair of CAVAL on another website: can I get a refund?

I bought my pair on another website (Veepee, La Redoute): can I get a refund?

I bought my pair through a marketplace: how does customer service work?

RETURN AND EXCHANGE POLICY

RETURNS, EXCHANGES AND REFUNDS

I have not received my order confirmation email

How do I remove a product from my basket?

Do I need to create an account to place an order?

How do I change my contact details?

How can I delete my account?

Do you offer welcome codes to new customers?

How do I subscribe to the newsletter?

How can I unsubscribe from the newsletter?

ORDERING

What are the different payment methods?

I can't validate my payment. What should I do?

I've been charged twice: what should I do?

Is my purchase secure? Do you keep my bank details?

What payment methods are accepted?

Where can I find my invoice

PAYMENT METHODS

How to use a promo code ?

I need help with my coupon code

If I use a promotional code, how does the exchange work?

COUPON CODE

How can I use my gift card?

How can I buy an e-gift card?

How long is my gift card valid?

GIFT CARDS

PAYMENTS, PROMOTIONS AND GIFT CARDS

I haven't received my order confirmation

How can I check my order status?

What happens if I'm not home at the time of delivery?

Why was my order returned to CAVAL?

TRACK MY ORDER

Where do you ship ?

What are the different delivery options?

Can I change my delivery method?

DELIVERY TIMES AND METHODS

How does express delivery work?

EXPRESS SHIPPING

How do I select my pick-up point?

How does pick-up delivery work?

I couldn't choose my pick-up point / what is my pick-up point?

PICK-UP POINT DELIVERY

How does home delivery work?

HOME DELIVERY

Do I have to pay customs fees or taxes?

CUSTOMS AND TAXES

Where do you ship internationnaly ?

How does delivery outside Europe work?

SHIPPING OUTSIDE EUROPE

SHIPPING AND DELIVERY

My order is delayed: what should I do?

DELAY IN DELIVERY

Can I modify or cancel my order?

ORDER CHANGE

I received the wrong item: what should I do? (wrong size, wrong pair)

One or more items are missing from my order

My package is damaged, what should I do?

WRONG ORDER RECEIVED

My pair is damaged: what should I do?

MANUFACTURING DEFECT

I haven't received my PIN code to pick up my parcel at a relay point.

PICK-UP POINT

ISSUE WITH MY ORDER

How to choose my size?

I feel like one of the shoes is smaller than the other, what should I do?

What size do you recommend?

SHOE SIZE GUIDE

Tips Before Wearing Your Pair (Waterproofing, etc)

How to take care of my CAVAL?

How to eliminate squeaking from my leather shoes?

SHOE CARE GUIDE

PRODUCTS

How to check if a product is available?

STOCKS

In which stores can you find us?

How to Become a Retailer?

Can I Return an Item Purchased from a Retailer?

OUR RESALERS

About CAVAL

Where are CAVAL sneakers made?

Our Sneakers

What are CAVAL's features and commitments?

How are CAVAL collections defined?

What is the weight of your sneakers?

ABOUT CAVAL

Where can I follow CAVAL on social media?

How to contact the carriers?

How to contact us ?

CONTACT US

How to delete my account and personal data?

PRIVACY AND PERSONAL DATA

What are your General Terms and Conditions of Sale (T&Cs)?

Legal Notice

GENERAL TERMS AND CONDITIONS