We deliver worldwide! 🙂Here is a non-exhaustive list of the main countries we deliver to:.

<div data-message-author-role="assistant" data-message-id="ff0710cf-ecd9-408a-87c7-4160d0f0fdc9" data-message-model-slug="gpt-4o-mini" dir="auto" id="isPasted"><p><span style="font-size: 16px;">We deliver worldwide! &#x1F642;<br>Here is a non-exhaustive list of the main countries we deliver to:</span></p><ul><li style="font-size: 16px;">France</li><li style="font-size: 16px;">Belgium</li><li style="font-size: 16px;">Switzerland</li><li style="font-size: 16px;">UK</li><li style="font-size: 16px;">Ireland</li><li style="font-size: 16px;">Spain</li><li style="font-size: 16px;">Portugal</li><li style="font-size: 16px;">Italy</li><li style="font-size: 16px;">Germany</li><li style="font-size: 16px;">Netherlands</li><li style="font-size: 16px;">USA</li><li style="font-size: 16px;">Canada</li></ul></div><p><span style="font-size: 16px;"><br></span></p>

Where do you ship ?

Here are our different options and delivery times depending on the country of delivery:FRANCE AND BELGIUM1. Collection point delivery    - Delivery time: 2 - 4 business days    - Cost: Free for orders of €100 or more (€3.90 below)2. Home delivery

<div data-contents="true" id="isPasted"><div data-block="true" data-editor="1tu40" data-offset-key="4n6jo-0-0"><div data-offset-key="4n6jo-0-0"><span data-offset-key="4n6jo-0-0"><span data-text="true">Here are our different options and delivery times depending on the country of delivery:</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="2g2p4-0-0"><div data-offset-key="2g2p4-0-0"><span data-offset-key="2g2p4-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="3rs0q-0-0"><div data-offset-key="3rs0q-0-0"><span data-offset-key="3rs0q-0-0" style="text-decoration: underline;"><span data-text="true"><strong><span style="font-size: 16px;">FRANCE AND BELGIUM</span></strong></span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="25nms-0-0"><div data-offset-key="25nms-0-0"><span data-offset-key="25nms-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="6ua7n-0-0"><div data-offset-key="6ua7n-0-0"><span data-offset-key="6ua7n-0-0"><span data-text="true"><strong>1. Collection point delivery</strong></span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="bu3vf-0-0"><div data-offset-key="bu3vf-0-0"><span data-offset-key="bu3vf-0-0"><span data-text="true">&#xA0; &#xA0; - Delivery time: 2 - 4 business days</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="586o9-0-0"><div data-offset-key="586o9-0-0"><span data-offset-key="586o9-0-0"><span data-text="true">&#xA0; &#xA0; - Cost: Free for orders of &#x20AC;100 or more (&#x20AC;3.90 below)</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="bmej7-0-0"><div data-offset-key="bmej7-0-0"><span data-offset-key="bmej7-0-0"><span data-text="true"><strong>2. Home delivery</strong></span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="adims-0-0"><div data-offset-key="adims-0-0"><span data-offset-key="adims-0-0"><span data-text="true">&#xA0; &#xA0; - Delivery time: 2 - 3 business days</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="714g4-0-0"><div data-offset-key="714g4-0-0"><span data-offset-key="714g4-0-0"><span data-text="true">&#xA0; &#xA0; - Cost: &#x20AC;6.90</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="875eu-0-0"><div data-offset-key="875eu-0-0"><span data-offset-key="875eu-0-0"><span data-text="true"><strong>3. Express delivery</strong></span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="5mc65-0-0"><div data-offset-key="5mc65-0-0"><span data-offset-key="5mc65-0-0"><span data-text="true">&#xA0; &#xA0; - Delivery time: 1 business day</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="750fn-0-0"><div data-offset-key="750fn-0-0"><span data-offset-key="750fn-0-0"><span data-text="true">&#xA0; &#xA0; - Cost: &#x20AC;12.90</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="4q4j3-0-0"><div data-offset-key="4q4j3-0-0"><span data-offset-key="4q4j3-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="87n6q-0-0"><div data-offset-key="87n6q-0-0"><span data-offset-key="87n6q-0-0" style="text-decoration: underline;"><span data-text="true"><strong><span style="font-size: 16px;">EUROPE</span></strong></span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="40s9q-0-0"><div data-offset-key="40s9q-0-0"><span data-offset-key="40s9q-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="6hsa9-0-0"><div data-offset-key="6hsa9-0-0"><span data-offset-key="6hsa9-0-0"><span data-text="true"><strong>1. Home delivery</strong></span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="c29u-0-0"><div data-offset-key="c29u-0-0"><span data-offset-key="c29u-0-0"><span data-text="true">&#xA0; &#xA0; - Delivery time: 4 - 6 business days</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="487ff-0-0"><div data-offset-key="487ff-0-0"><span data-offset-key="487ff-0-0"><span data-text="true">&#xA0; &#xA0; - Cost: Free on orders of &#x20AC;100 or more (&#x20AC;6.90 below)</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="9dkhb-0-0"><div data-offset-key="9dkhb-0-0"><span data-offset-key="9dkhb-0-0"><span data-text="true"><strong>2. Express delivery</strong></span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="bl987-0-0"><div data-offset-key="bl987-0-0"><span data-offset-key="bl987-0-0"><span data-text="true">&#xA0; &#xA0; - Delivery time: 1 - 3 business days</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="arjei-0-0"><div data-offset-key="arjei-0-0"><span data-offset-key="arjei-0-0"><span data-text="true">&#xA0; &#xA0; - Cost: &#x20AC;14.90</span></span><br><span style="font-size: 16px;"><br></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="1b0pt-0-0"><div data-offset-key="1b0pt-0-0"><span data-offset-key="1b0pt-0-0" style="text-decoration: underline;"><span data-text="true"><strong><span style="font-size: 16px;">OVERSEAS TERRITORIES</span></strong></span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="fr310-0-0"><div data-offset-key="fr310-0-0"><span data-offset-key="fr310-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="326rm-0-0"><div data-offset-key="326rm-0-0"><span data-offset-key="326rm-0-0"><span data-text="true"><strong>1. &#xA0;Home delivery</strong></span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="15ogo-0-0"><div data-offset-key="15ogo-0-0"><span data-offset-key="15ogo-0-0"><span data-text="true">&#xA0; &#xA0; - Delivery time: 4 - 7 business days</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="e1eo9-0-0"><div data-offset-key="e1eo9-0-0"><span data-offset-key="e1eo9-0-0"><span data-text="true">&#xA0; &#xA0; - Cost: &#x20AC;25</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="4ip6t-0-0"><div data-offset-key="4ip6t-0-0"><span data-offset-key="4ip6t-0-0"><span data-text="true"><strong>2. Express delivery</strong></span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="47kcr-0-0"><div data-offset-key="47kcr-0-0"><span data-offset-key="47kcr-0-0"><span data-text="true">&#xA0; &#xA0; - Delivery time: 3 - 5 business days</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="hlio-0-0"><div data-offset-key="hlio-0-0"><span data-offset-key="hlio-0-0"><span data-text="true">&#xA0; &#xA0; - Cost: &#x20AC;50</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="clcgc-0-0"><div data-offset-key="clcgc-0-0"><span data-offset-key="clcgc-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="enss6-0-0"><div data-offset-key="enss6-0-0"><span data-offset-key="enss6-0-0" style="text-decoration: underline;"><span data-text="true"><strong><span style="font-size: 16px;">REST OF THE WORLD</span></strong></span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="4qb65-0-0"><div data-offset-key="4qb65-0-0"><span data-offset-key="4qb65-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="60jvk-0-0"><div data-offset-key="60jvk-0-0"><span data-offset-key="60jvk-0-0"><span data-text="true"><strong>1. Home delivery</strong></span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="5ljub-0-0"><div data-offset-key="5ljub-0-0"><span data-offset-key="5ljub-0-0"><span data-text="true">&#xA0; &#xA0; - Delivery time: 4 - 7 business days</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="1abv6-0-0"><div data-offset-key="1abv6-0-0"><span data-offset-key="1abv6-0-0"><span data-text="true">&#xA0; &#xA0; - Cost: &#x20AC;50</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="fppfv-0-0"><div data-offset-key="fppfv-0-0"><span data-offset-key="fppfv-0-0"><span data-text="true"><strong>2. Express delivery</strong></span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="aq7uv-0-0"><div data-offset-key="aq7uv-0-0"><span data-offset-key="aq7uv-0-0"><span data-text="true">&#xA0; &#xA0; - Delivery time: 3 - 5 business days</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="4i8q7-0-0"><div data-offset-key="4i8q7-0-0"><span data-offset-key="4i8q7-0-0"><span data-text="true">&#xA0; &#xA0; - Cost: &#x20AC;60</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="b6itp-0-0"><div data-offset-key="b6itp-0-0"><span data-offset-key="b6itp-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="2tduh-0-0"><div data-offset-key="2tduh-0-0"><span data-offset-key="2tduh-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="7mp4p-0-0"><div data-offset-key="7mp4p-0-0"><span data-offset-key="7mp4p-0-0"><span data-text="true"><strong><span style="font-size: 16px;">IMPORTANTE INFORMATION:</span></strong></span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="5f4o4-0-0"><div data-offset-key="5f4o4-0-0"><span data-offset-key="5f4o4-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="dkihp-0-0"><div data-offset-key="dkihp-0-0"><span data-offset-key="dkihp-0-0"><span data-text="true">- All orders placed before 11am are dispatched the same day (excluding weekends and public holidays).</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="drpp6-0-0"><div data-offset-key="drpp6-0-0"><span data-offset-key="drpp6-0-0"><span data-text="true">- Express orders placed before 11am are dispatched the same day and delivered the next day before 6pm (excluding weekends and public holidays).</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="97v1p-0-0"><div data-offset-key="97v1p-0-0"><span data-offset-key="97v1p-0-0"><span data-text="true">- Express orders placed on Fridays after 11am are dispatched the following Monday.</span></span></div></div><div data-block="true" data-editor="1tu40" data-offset-key="e84uj-0-0"><div data-offset-key="e84uj-0-0"><span data-offset-key="e84uj-0-0"><span data-text="true">- For pre-orders, please refer to the delivery date displayed under the product name.</span></span></div></div></div>

What are the different delivery options?

Sometimes you may want to switch from your initial choice (e.g., from pick-up point to home delivery, or opt for express). Here’s what you need to know. If your order has already been prepared or shipped, unfortunately it won’t be possible to change

<p dir="ltr" id="isPasted"><span style="text-decoration:none;">Sometimes you may want to switch from your initial choice (e.g., from pick-up point to home delivery, or opt for express). Here&#x2019;s what you need to know.</span></p><hr><p><br></p><h2 dir="ltr" id="-check-your-order-status"><strong>&#x1F50E; Check your order status</strong></h2><p dir="ltr">If your order has already been prepared or shipped, unfortunately it won&#x2019;t be possible to change the delivery method.<br>If your order is still being prepared, write to us at&#xA0;<a href="mailto:je@caval.fr">je@caval.fr</a> : we&#x2019;ll check together if a change is possible.</p><hr><p><br></p><h2 dir="ltr" id="possible-fees"><span style="text-decoration:none;"><strong>&#x1F4B0;&#xA0;</strong></span><span style="text-decoration:none;"><strong>Possible fees</strong></span></h2><p dir="ltr"><span style="text-decoration:none;">Changing your delivery method may result in an adjustment of fees.</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">Example:</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">You initially chose pick-up point delivery (free from &#x20AC;100 purchase) and wish to switch to home delivery (&#x20AC;6.90) or express (&#x20AC;12.90). In that case, the difference will be applied.</span></p><hr><p><br></p><h2 dir="ltr" id="-good-to-know"><strong>&#x2728; Good to know</strong></h2><p dir="ltr"><span style="text-decoration:none;">The modification is only possible before your order is shipped.</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">Delivery times will be recalculated according to the new method chosen.</span></p><p dir="ltr"><span style="text-decoration:none;">&#x1F4A1;&#xA0;</span><span style="text-decoration:none;">Tip:</span><span style="text-decoration:none;">&#xA0;If you&#x2019;re still hesitating when placing your order, choose the most convenient method first. In case of doubt, pick-up point delivery is often the most flexible solution.</span></p><hr><p><br></p><h2 dir="ltr" id="-a-question-an-issue-a-hesitation"><strong>&#x1F48C; A question, an issue, a hesitation?</strong></h2><p dir="ltr"><span style="text-decoration:none;">Write to us at&#xA0;</span><a href="mailto:je@caval.fr" style="text-decoration:none;"><span style="text-decoration:underline;">je@caval.fr</span></a><span style="text-decoration:none;">&#xA0;</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">We&#x2019;ll reply within 24h, and often even faster (48h on weekends)!</span></p>

Can I change my delivery method?

encaval

DELIVERY TIMES AND METHODS

SHIPPING AND DELIVERY

How to make an exchange or return?

Where do I drop off my return?

Return label not received: What should you do ?

I would like to make an exchange but my size is no longer available: what should I do?

Can I exchange the pair after the deadline if I haven't worn it?

Did you receive the items I returned?

Wrong item received: what should I do?

Return Issue: How to Fix It ?

Why do I have to return my order from the country of delivery?

Complete Guide: Returns & Exchanges at CAVAL

RETURN MY SNEAKERS

What is the return policy?

How do returns work for purchases made with the 3-installment payment plan?

Can I return items purchased with a gift card?

I am an international customer: how do I return my order?

I have returned my order, what is the refund processing time?

How will I be refunded?

My order has been canceled: when will I receive my refund?

I bought my pair of CAVAL on another website: can I get a refund?

I bought my pair on another website (Veepee, La Redoute): can I get a refund?

I bought my pair through a marketplace: how does customer service work?

RETURN AND EXCHANGE POLICY

RETURNS, EXCHANGES AND REFUNDS

I have not received my order confirmation email

How do I remove a product from my basket?

Do I need to create an account to place an order?

How do I change my contact details?

How can I delete my account?

Do you offer welcome codes to new customers?

How do I subscribe to the newsletter?

How can I unsubscribe from the newsletter?

ORDERING

What's a pre-order?

When will I receive my pre-order?

PRE-ORDERS

What are the different payment methods?

I can't validate my payment. What should I do?

I've been charged twice: what should I do?

Is my purchase secure? Do you keep my bank details?

What payment methods are accepted?

Where can I find my invoice

PAYMENT METHODS

How to use a promo code ?

I need help with my coupon code

If I use a promotional code, how does the exchange work?

COUPON CODE

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How can I buy an e-gift card?

How long is my gift card valid?

GIFT CARDS

PAYMENTS, PROMOTIONS AND GIFT CARDS

I haven't received my order confirmation

How can I check my order status?

What happens if I'm not home at the time of delivery?

Why was my order returned to CAVAL?

TRACK MY ORDER

How does express delivery work?

EXPRESS SHIPPING

How do I select my pick-up point?

How does pick-up delivery work?

I couldn't choose my pick-up point / what is my pick-up point?

PICK-UP POINT DELIVERY

How does home delivery work?

HOME DELIVERY

Do I have to pay customs fees or taxes?

CUSTOMS AND TAXES

Where do you ship internationnaly ?

How does delivery outside Europe work?

SHIPPING OUTSIDE EUROPE

My order is delayed: what should I do?

DELAY IN DELIVERY

Can I modify or cancel my order?

ORDER CHANGE

I received the wrong item: what should I do? (wrong size, wrong pair)

One or more items are missing from my order

My package is damaged, what should I do?

WRONG ORDER RECEIVED

My pair is damaged: what should I do?

MANUFACTURING DEFECT

I haven't received my PIN code to pick up my parcel at a relay point.

PICK-UP POINT

ISSUE WITH MY ORDER

How to choose my size?

I feel like one of the shoes is smaller than the other, what should I do?

What size do you recommend?

SHOE SIZE GUIDE

Tips Before Wearing Your Pair (Waterproofing, etc)

How to take care of my CAVAL?

How to eliminate squeaking from my leather shoes?

SHOE CARE GUIDE

PRODUCTS

How to check if a product is available?

STOCKS

In which stores can you find us?

How to Become a Retailer?

Can I Return an Item Purchased from a Retailer?

OUR RESALERS

About CAVAL

Where are CAVAL sneakers made?

Our Sneakers

What are CAVAL's features and commitments?

How are CAVAL collections defined?

What is the weight of your sneakers?

ABOUT CAVAL

Where can I follow CAVAL on social media?

How to contact the carriers?

How to contact us ?

CONTACT US

How to delete my account and personal data?

PRIVACY AND PERSONAL DATA

What are your General Terms and Conditions of Sale (T&Cs)?

Legal Notice

GENERAL TERMS AND CONDITIONS