Home delivery is the simplest solution to receive your pairs directly at your doorstep 🏡. Delivery within 2 to 3 business days after shipment. Delivery fee: €6.90 (free for orders over €100). 🔄 Automatic reschedulingSome carriers automatically resc

Home delivery is the simplest solution to receive your pairs directly at your doorstep &#x1F3E1;.<hr> <h2 dir="ltr" id="-timelines-and-fees">&#x23F0; Timelines and fees</h2><ul><li dir="ltr" style="text-decoration:none;">Delivery within 2 to 3 business days after shipment. </li><li dir="ltr" style="text-decoration:none;">Delivery fee: &#x20AC;6.90 (free for orders over &#x20AC;100). </li></ul><hr> <h2 dir="ltr" id="-what-happens-if-youre-not-home">&#x1F6AA; What happens if you&#x2019;re not home?</h2>&#x1F504;&#xA0;Automatic rescheduling Some carriers automatically reschedule a new delivery attempt if you are absent. In some cases, your package may be dropped off directly at a nearby pick-up point, where you can collect it later.<hr> &#x1F4DD;&#xA0;Delivery notice &#xA0;If the courier was unable to deliver, a notice will be left. It will indicate:<ul><li dir="ltr" style="text-decoration:none;">the date of the next delivery attempt, </li><li dir="ltr" style="text-decoration:none;">or where the package was left (neighbor, safe place, pick-up point). </li></ul><hr> &#x1F465;&#xA0;Delegated delivery Depending on the carrier, you may authorize delivery in advance to a neighbor or a safe place (e.g., in front of your door). Conditions vary depending on the carrier.<hr> &#x1F4E6;&#xA0;Collection at a pick-up point If your package is redirected to a pick-up point, you will generally have 7 to 14 days to collect it. Please bring:<ul><li dir="ltr" style="text-decoration:none;">a valid ID, </li><li dir="ltr" style="text-decoration:none;">and your tracking number. </li></ul><hr> &#x21A9;&#xFE0F;&#xA0;Return to sender &#xA0;If no solution is found after several attempts, the package may be returned to us. &#xA0;&#x1F449; In that case, contact us at&#xA0;je@caval.fr&#xA0;so we can arrange a reshipment.<hr> <h2 dir="ltr" id="-good-to-know">&#x2728; Good to know</h2><ul><li dir="ltr" style="text-decoration:none;">In all cases, the carrier will keep you updated on the status of your delivery via email or SMS. </li><li dir="ltr" style="text-decoration:none;">You can track your package in real time using the tracking link received in your shipping confirmation email. </li></ul>&#x1F4A1;&#xA0;Tip:&#xA0;If you already know you&#x2019;ll be away, consider selecting pick-up point delivery instead. It&#x2019;s practical, flexible, and saves you from missing the courier.<hr> <h2 dir="ltr" id="-a-question-an-issue-a-hesitation">&#x1F48C; A question, an issue, a hesitation?</h2>Write to us at&#xA0;<a href="mailto:je@caval.fr" style="text-decoration:none;">je@caval.fr</a>&#xA0; We&#x2019;ll reply within 24h, and often even faster (48h on weekends)!

How does home delivery work?

encaval

HOME DELIVERY

SHIPPING AND DELIVERY

How to make an exchange or return?

Where do I drop off my return?

Return label not received: What should you do ?

I would like to make an exchange but my size is no longer available: what should I do?

Can I exchange the pair after the deadline if I haven't worn it?

Did you receive the items I returned?

Wrong item received: what should I do?

Return Issue: How to Fix It ?

Why do I have to return my order from the country of delivery?

Complete Guide: Returns & Exchanges at CAVAL

RETURN MY SNEAKERS

What is the return policy?

How do returns work for purchases made with the 3-installment payment plan?

Can I return items purchased with a gift card?

I am an international customer: how do I return my order?

I have returned my order, what is the refund processing time?

How will I be refunded?

My order has been canceled: when will I receive my refund?

I bought my pair of CAVAL on another website: can I get a refund?

I bought my pair on another website (Veepee, La Redoute): can I get a refund?

I bought my pair through a marketplace: how does customer service work?

RETURN AND EXCHANGE POLICY

RETURNS, EXCHANGES AND REFUNDS

I have not received my order confirmation email

How do I remove a product from my basket?

Do I need to create an account to place an order?

How do I change my contact details?

How can I delete my account?

Do you offer welcome codes to new customers?

How do I subscribe to the newsletter?

How can I unsubscribe from the newsletter?

ORDERING

What's a pre-order?

When will I receive my pre-order?

PRE-ORDERS

What are the different payment methods?

I can't validate my payment. What should I do?

I've been charged twice: what should I do?

Is my purchase secure? Do you keep my bank details?

What payment methods are accepted?

Where can I find my invoice

PAYMENT METHODS

How to use a promo code ?

I need help with my coupon code

If I use a promotional code, how does the exchange work?

COUPON CODE

How can I use my gift card?

How can I buy an e-gift card?

How long is my gift card valid?

GIFT CARDS

PAYMENTS, PROMOTIONS AND GIFT CARDS

I haven't received my order confirmation

How can I check my order status?

What happens if I'm not home at the time of delivery?

Why was my order returned to CAVAL?

TRACK MY ORDER

Where do you ship ?

What are the different delivery options?

Can I change my delivery method?

DELIVERY TIMES AND METHODS

How does express delivery work?

EXPRESS SHIPPING

How do I select my pick-up point?

How does pick-up delivery work?

I couldn't choose my pick-up point / what is my pick-up point?

PICK-UP POINT DELIVERY

Do I have to pay customs fees or taxes?

CUSTOMS AND TAXES

Where do you ship internationnaly ?

How does delivery outside Europe work?

SHIPPING OUTSIDE EUROPE

My order is delayed: what should I do?

DELAY IN DELIVERY

Can I modify or cancel my order?

ORDER CHANGE

I received the wrong item: what should I do? (wrong size, wrong pair)

One or more items are missing from my order

My package is damaged, what should I do?

WRONG ORDER RECEIVED

My pair is damaged: what should I do?

MANUFACTURING DEFECT

I haven't received my PIN code to pick up my parcel at a relay point.

PICK-UP POINT

ISSUE WITH MY ORDER

How to choose my size?

I feel like one of the shoes is smaller than the other, what should I do?

What size do you recommend?

SHOE SIZE GUIDE

Tips Before Wearing Your Pair (Waterproofing, etc)

How to take care of my CAVAL?

How to eliminate squeaking from my leather shoes?

SHOE CARE GUIDE

PRODUCTS

How to check if a product is available?

STOCKS

In which stores can you find us?

How to Become a Retailer?

Can I Return an Item Purchased from a Retailer?

OUR RESALERS

About CAVAL

Where are CAVAL sneakers made?

Our Sneakers

What are CAVAL's features and commitments?

How are CAVAL collections defined?

What is the weight of your sneakers?

ABOUT CAVAL

Where can I follow CAVAL on social media?

How to contact the carriers?

How to contact us ?

CONTACT US

How to delete my account and personal data?

PRIVACY AND PERSONAL DATA

What are your General Terms and Conditions of Sale (T&Cs)?

Legal Notice

GENERAL TERMS AND CONDITIONS