Can I change or cancel my order?You’ve just confirmed your order (or pre-order) and… oops 😅 you realize some information is incorrect?Don’t worry, sometimes it can be fixed. But you have to be quick: our logistics team is super fast, and your orders

Can I change or cancel my order? You&#x2019;ve just confirmed your order (or pre-order) and&#x2026; oops &#x1F605; you realize some information is incorrect? Don&#x2019;t worry, sometimes it can be fixed. But you have to be quick: our logistics team is super fast, and your orders go into preparation in just a few hours.<hr> <h2 dir="ltr" id="-in-the-first-few-hours-after-your-order">&#x23F1; In the first few hours after your order</h2>If your order hasn&#x2019;t yet entered preparation, we can step in to:<ul><li dir="ltr" style="text-decoration:none;">Modify a delivery address (e.g.: street number, street name, postal code, or city). </li><li dir="ltr" style="text-decoration:none;">Correct an email address (so you receive your confirmations and tracking). </li><li dir="ltr" style="text-decoration:none;">Change the shoe size or model if you had a last-minute change of heart. </li></ul><hr><h2 id> </h2><h2 dir="ltr" id="good-to-know">&#x1F4CC;&#xA0;Good to know:</h2><ul><li dir="ltr" style="font-size: 16px;">We cannot change the selected pickup point once the order is confirmed. </li><li dir="ltr" style="text-decoration:none;">Changes must be sent to us as quickly as possible after your purchase, ideally within the hour. </li></ul><hr> <h2 dir="ltr" id="-when-the-order-is-already-prepared-or-shipped">&#x1F69A; When the order is already prepared or shipped</h2>If your order has entered preparation or has already been shipped, it&#x2019;s no longer possible to change or cancel it. But don&#x2019;t worry: once you receive it, you can use our return form to exchange it for another product or request a refund if you no longer want the item.<hr> <h2 id="-special-case-unable-to-pick-up-your-pair">&#x1F4CC; Special case, unable to pick up your pair:</h2>If the selected pickup point is incorrect, or if it doesn&#x2019;t have the necessary information to hand you your pair, the package will automatically be returned to our warehouse.In this case:<ul><li dir="ltr" style="text-decoration:none;">We check the condition of the pair upon arrival. </li><li dir="ltr" style="text-decoration:none;">We put it back in stock. </li><li dir="ltr" style="text-decoration:none;">We process your refund. &#xA0;You can then place a new order if you wish. </li></ul>&#x1F4A1; For full details on the process and timelines, check our article: &#x1F9ED; Complete Guide: Returns &amp; Exchanges at CAVAL<hr> <h2 dir="ltr" id="-the-most-common-change-requests">&#x1F4DD; The most common change requests</h2>Here are the situations we&#x2019;re contacted about most often:<ul><li dir="ltr" style="text-decoration:none;">Incorrect email address &#x2192; we fix it so we can resend your confirmations. </li><li dir="ltr" style="text-decoration:none;">Incorrect or incomplete postal address &#x2192; we adjust the info to avoid any return from the carrier. </li><li dir="ltr" style="text-decoration:none;">Wrong size or wrong model &#x2192; we can fix it as long as the order isn&#x2019;t in preparation.</li></ul><hr><h2 id="-the-checklist-before-the-final-click"> &#x2705; The checklist before the final click</h2>To avoid last-minute stress, make sure to check:<ul><li dir="ltr" style="text-decoration:none;">Your details: full name, complete address without typos. </li><li dir="ltr" style="text-decoration:none;">Your email address: essential to receive tracking. </li><li dir="ltr" style="text-decoration:none;">The selected size and model: take a second to double-check. </li><li dir="ltr" style="text-decoration:none;">Your delivery method: home delivery, pickup point&#x2026; depending on your preference. If the pickup point is not selected from the list, one will be automatically chosen for you. </li></ul>&#x1F4A1; Tip: if you&#x2019;re unsure about your size, have a look at our size guide before confirming or contact us at&#xA0;<a href="mailto:je@caval.fr" style="text-decoration:none;">je@caval.fr</a><hr> <h2 id="-unsure-problem-hesitation">&#x1F48C; Unsure, problem, hesitation?</h2>Write to us at <a href="mailto:je@caval.fr">je@caval.fr</a>.&#xA0;We reply within 24 hours, often even faster (48 hours on weekends)!

Can I modify or cancel my order?

encaval

ORDER CHANGE

ISSUE WITH MY ORDER

How to make an exchange or return?

Where do I drop off my return?

Return label not received: What should you do ?

I would like to make an exchange but my size is no longer available: what should I do?

Can I exchange the pair after the deadline if I haven't worn it?

Did you receive the items I returned?

Wrong item received: what should I do?

Return Issue: How to Fix It ?

Why do I have to return my order from the country of delivery?

Complete Guide: Returns & Exchanges at CAVAL

RETURN MY SNEAKERS

What is the return policy?

How do returns work for purchases made with the 3-installment payment plan?

Can I return items purchased with a gift card?

I am an international customer: how do I return my order?

I have returned my order, what is the refund processing time?

How will I be refunded?

My order has been canceled: when will I receive my refund?

I bought my pair of CAVAL on another website: can I get a refund?

I bought my pair on another website (Veepee, La Redoute): can I get a refund?

I bought my pair through a marketplace: how does customer service work?

RETURN AND EXCHANGE POLICY

RETURNS, EXCHANGES AND REFUNDS

I have not received my order confirmation email

How do I remove a product from my basket?

Do I need to create an account to place an order?

How do I change my contact details?

How can I delete my account?

Do you offer welcome codes to new customers?

How do I subscribe to the newsletter?

How can I unsubscribe from the newsletter?

ORDERING

What's a pre-order?

When will I receive my pre-order?

PRE-ORDERS

What are the different payment methods?

I can't validate my payment. What should I do?

I've been charged twice: what should I do?

Is my purchase secure? Do you keep my bank details?

What payment methods are accepted?

Where can I find my invoice

PAYMENT METHODS

How to use a promo code ?

I need help with my coupon code

If I use a promotional code, how does the exchange work?

COUPON CODE

How can I use my gift card?

How can I buy an e-gift card?

How long is my gift card valid?

GIFT CARDS

PAYMENTS, PROMOTIONS AND GIFT CARDS

I haven't received my order confirmation

How can I check my order status?

What happens if I'm not home at the time of delivery?

Why was my order returned to CAVAL?

TRACK MY ORDER

Where do you ship ?

What are the different delivery options?

Can I change my delivery method?

DELIVERY TIMES AND METHODS

How does express delivery work?

EXPRESS SHIPPING

How do I select my pick-up point?

How does pick-up delivery work?

I couldn't choose my pick-up point / what is my pick-up point?

PICK-UP POINT DELIVERY

How does home delivery work?

HOME DELIVERY

Do I have to pay customs fees or taxes?

CUSTOMS AND TAXES

Where do you ship internationnaly ?

How does delivery outside Europe work?

SHIPPING OUTSIDE EUROPE

SHIPPING AND DELIVERY

My order is delayed: what should I do?

DELAY IN DELIVERY

I received the wrong item: what should I do? (wrong size, wrong pair)

One or more items are missing from my order

My package is damaged, what should I do?

WRONG ORDER RECEIVED

My pair is damaged: what should I do?

MANUFACTURING DEFECT

I haven't received my PIN code to pick up my parcel at a relay point.

PICK-UP POINT

How to choose my size?

I feel like one of the shoes is smaller than the other, what should I do?

What size do you recommend?

SHOE SIZE GUIDE

Tips Before Wearing Your Pair (Waterproofing, etc)

How to take care of my CAVAL?

How to eliminate squeaking from my leather shoes?

SHOE CARE GUIDE

PRODUCTS

How to check if a product is available?

STOCKS

In which stores can you find us?

How to Become a Retailer?

Can I Return an Item Purchased from a Retailer?

OUR RESALERS

About CAVAL

Where are CAVAL sneakers made?

Our Sneakers

What are CAVAL's features and commitments?

How are CAVAL collections defined?

What is the weight of your sneakers?

ABOUT CAVAL

Where can I follow CAVAL on social media?

How to contact the carriers?

How to contact us ?

CONTACT US

How to delete my account and personal data?

PRIVACY AND PERSONAL DATA

What are your General Terms and Conditions of Sale (T&Cs)?

Legal Notice

GENERAL TERMS AND CONDITIONS