Return Issue: How to Fix It ?Updated 12 hours ago
You've initiated (or tried to initiate) a return, and something's not working?
We’ll help you figure it out, step by step.
🔎 Need an overview of the whole process?
→ Check out our complete guide to returns and exchanges
🔁 First things first: where are you in the process ?
A return always follows these steps:
STEP 1: You fill out the form
STEP 2: You receive a return label
STEP 3: You drop off the parcel
STEP 4: It arrives at the warehouse
STEP 5: Once processed, we proceed with the exchange or refund
We’ll guide you depending on where you're stuck 👇
📝 You haven’t filled out the form yet ?
This is the very first step. Without it, the return process can’t begin.
You'll need to provide:
your order number
your email address
your selected option (exchange or refund)
📎 You’ve filled out the form but haven’t received the return label ?
Check your spam folder — the automatic email might be hiding there.
Still nothing?
→ Write to us at [email protected] with your order number, and we’ll resend it within 24 hours.
📄 Lost your delivery note ?
It’s required for your return to be identified at the warehouse.
→ Write to us at [email protected], and we’ll send you a new copy.
📦 Dropped off your parcel over 10 working days ago and still no update?
If it's been more than 10 business days since you dropped off your parcel, feel free to contact us for tracking.
Once delivered, parcels are checked every Friday.
→ So it’s completely normal not to receive an immediate confirmation right after delivery.
📌 Important: No action (refund, exchange, or reshipment) can be initiated without confirmation of return from our warehouse.
✏️ Made a mistake on the form?
Selected the wrong option? Incorrect email address?
→ No worries, just write to us at [email protected], and we’ll update your request.
🧠 Still stuck or unsure where you are in the process?
Tell us your situation at [email protected], and we’ll help get everything sorted.
We're here to make sure everything goes smoothly — from drop-off to final delivery 🙌