Complete Guide: Returns & Exchanges at CAVALUpdated 16 hours ago
You’ve received your pair, but the size isn’t right? Or you’ve changed your mind? Don’t worry — here’s everything you need to know.
At CAVAL, returns and exchanges are free throughout Europe, and you have 30 days to make up your mind — under certain conditions, of course.
Before we dive into the possible return or exchange scenarios, let’s go over the main conditions. At CAVAL, you can handle a return or exchange completely on your own.
📦 Conditions to meet
Return within 30 days of receiving your order.
Shoes must not have been worn outside, and must be in their original condition and packaging.
The return must be made from the country of delivery.
💡 Tip: Try on your shoes indoors on a clean surface — just long enough to see if they fit!
If these conditions are not met, we won’t be able to take your CAVALs back.
✅ The Key Steps
STEP 1: Fill out the form
→ [📄 Access the return form]
→ Choose between an exchange or a refund. It’s quick, we promise.
STEP 2: Receive your label
→ In Europe: it’s free, and sent to you via email.
→ Outside Europe: you’ll receive the appropriate instructions for your country.
STEP 3: Drop off your parcel
→ Follow the instructions on your label (post office, drop-off point, mailbox…).
STEP 4: Receive your new pair or your refund
→ Exchange: sent as soon as we receive your return (for preorders, your pair will arrive on the date mentioned at the time of purchase).
→ Refund: processed within 3 to 10 business days after receipt.
❓ What if… FAQs & Special Cases
Case #1: I didn’t receive a return label?
[📄 I didn’t receive a label, what should I do?]
Case #2: I’m no longer in the country of delivery?
[📦 Why do I need to return it from the same country?]
Case #3: I want to exchange, but my size is unavailable?
[👟 Size unavailable, what should I do?]
Case #4: I’m past the 30-day window, but the pair is new?
[⏳ Can I exchange after 30 days?]
Case #5: I received the wrong product?
[❌ Wrong product, what should I do?]
Case #6: I’m wondering about my return / it’s taking a while…
[⌛ Have you received my return?]
[🛠 Issues with a return]
💌 Unsure, problem, question?
Write to us at [email protected]
We’ll reply within 24 hours — often even faster (up to 48h on weekends)!