Why do I have to return my order from the country of delivery?Updated 2 months ago

Returns and exchanges must be made from the same country where your order was delivered for logistical traceability reasons.

Explanation:

📍 Precise Tracking of Your Parcel
Each return must be sent through our network of approved carriers, allowing us to track your parcel at every stage. If a return is made from another country, we cannot guarantee this tracking, which complicates processing and may lead to errors.

📦 A Warehouse Organized by Geographic Zones
Our warehouse is structured to receive returns by country. A parcel returned from a country different from the original delivery location may not be correctly identified, preventing proper processing and potentially leading to the loss of the return.

✅ Return Labels Are Only Valid in the Country of Purchase
Our return labels are generated based on the country of delivery. They cannot be used from another country, meaning we are unable to process returns outside of this framework.

What If I Am No Longer in the Country Where My Order Was Delivered?

If you are in a different country, you will need to return your item from the original country of delivery, as our warehouse cannot process returns shipped from another country.

This system ensures optimal tracking, fast processing of your return, and avoids any risk of lost parcels. 😊