I don't have a return label: what should I do?Updated 4 months ago

Exchanges and returns are offered throughout Europe for 30 days after delivery.
If you have not received your return label, here are the steps to follow:

1. Fill in the returns form

To request an exchange or refund, simply fill in the form below.
[Go to form]

2. Receive the return label

Once you have completed the form, you will receive a prepaid return label by e-mail within a few minutes. This label will enable you to drop off your parcel at a drop-off point (post office, partner retailer, left-luggage office).

3. Return label not received?

If you haven't received your label, here are a few steps to check:

👉 Check your spam folder: It's possible that the e-mail with the label is in your spam folder.
👉 Still no e-mail? Contact us directly and we'll send you the label within 24 hours.

Don't hesitate to contact us if you need any further assistance. We're here to help!