Return label not received: What should you do ?Updated a month ago

Trying to return your pair but haven’t received your return label?
 No worries, whether you forgot to fill out the form or the email got lost along the way, we’ll walk you through everything here.

🔎 Need an overview of the process?
 → Check out our complete guide to returns and exchanges

📝 1. Did you fill out the return form ?

This is the first and essential step to start a return or exchange.
 👉 Access the return form

Here’s how to do it:

• Enter your order number (without the hashtag) and your email address (the one used for your order)
  

• Select your option: exchange or refund
  

• Submit the form
  

You’ll automatically receive an email with your return label within a few minutes.

✉️ 2. You filled out the form but didn’t receive anything ?

Here are a few things to check:

• Check your spam folder
   The email may have landed in your junk mail.
  

• Verify the email address you entered
   A small typo can prevent the email from arriving…
  

• Make sure the form was fully submitted
   If you closed the page too early, the process might not have launched.
  

🚫 2b. You no longer have access to your email address ?

No stress, we can update your info.

👉 Contact us at [email protected] and provide:

• your first and last name
  

• your order number
  

• and your new email address
  
  

We’ll update your file and resend the return label right away 🏃‍♂️

📩 3. Still nothing ? We’ll handle it

Reach out to us directly, we’ll resend the label within 24 hours max.

Be sure to include your order number to speed things up.

💡 Good to know

Once you’ve received the label, you can drop off your parcel at a post office, a relay point, or a mailbox depending on the carrier.

→ See where to drop off your return

📬 Still have questions ?

Write to us at [email protected]. We’re here to make sure everything goes smoothly, from the first step to the return.

🧠 Still stuck or not sure where you are in the process?

Tell us your situation at [email protected], and we’ll help you get everything sorted.
We're here to make sure it all goes smoothly, from drop-off to final delivery 🙌