Return label not received: What should you do ?

Trying to return your pair but haven’t received your return label?
No worries — whether you forgot to fill out the form or the email got lost along the way, we’ll walk you through everything here.

🔎 Need an overview of the process?
→ Check out our complete guide to returns and exchanges

📝 1. Did you fill out the return form ?

This is the first and essential step to start a return or exchange.
👉 Access the return form

Here’s how to do it:

Enter your order number (without the hashtag) and your email address (the one used for your order)
Select your option: exchange or refund
Submit the form

You’ll automatically receive an email with your return label within a few minutes.

✉️ 2. You filled out the form but didn’t receive anything ?

Here are a few things to check:

Check your spam folder
The email may have landed in your junk mail.
Verify the email address you entered
A small typo can prevent the email from arriving…
Make sure the form was fully submitted
If you closed the page too early, the process might not have launched.

🚫 2b. You no longer have access to your email address ?

No stress — we can update your info.

👉 Contact us at [email protected] and provide:

your first and last name
your order number
and your new email address

We’ll update your file and resend the return label right away 🏃‍♂️

📩 3. Still nothing ? We’ll handle it

Reach out to us directly — we’ll resend the label within 24 hours max.

Be sure to include your order number to speed things up.

💡 Good to know

Once you’ve received the label, you can drop off your parcel at a post office, a relay point, or a mailbox depending on the carrier.

→ See where to drop off your return

📬 Still have questions ?

Write to us at [email protected]. We’re here to make sure everything goes smoothly, from the first step to the return.

🧠 Still stuck or not sure where you are in the process?

Tell us your situation at [email protected], and we’ll help you get everything sorted.
We're here to make sure it all goes smoothly — from drop-off to final delivery 🙌

Return label not received: What should you do ?Updated 17 hours ago