Here is everything you need to know to organize a return or exchange with CAVAL. General Conditions:. Condition of Returned Products:. Return Procedure:. Processing Your Request:. Important Details:. Processing Time:. If you have any additional quest
If you chose to pay in 3 installments free of charge, here is how the refund process works:. The refund will be issued to the payment method used during the purchase. If you have any further questions, please do not hesitate to contact us.
It is absolutely possible to return an item paid with a gift card by using our return form. Exchange: If you wish to exchange your item (for example, for a different size), the payment method has no impact on the exchange. You can proceed with the ex
You can return an item within 30 days from the delivery date. Condition of Returned ProductsWe only accept pairs in their original condition and packaging.Tip: Try your shoes indoors and take a few steps to check the size and style. Return Procedure.
Processing a return or an exchange takes an average of 7 days after your package has been received by our team. We process and inspect returns every Friday, so it is possible that your return will be handled on that day. Once the return is approved,
When you return or exchange an item, the refund will be processed to the payment method you used during your purchase. Here are some examples:. The processing of a return or exchange takes an average of 7 days after we receive your package. Once your
Once your order is canceled, the refund will be processed to the payment method you used during your purchase within 3 to 10 business days. Please note that banks are often closed on Mondays, which can sometimes delay the appearance of the refund on
If you purchased your pair of CAVAL from another website, unfortunately, we cannot process a refund or offer any commercial gesture.This is because we do not have the credit for that purchase, so you will need to contact the customer service of the t
Unfortunately, we cannot process refunds for pairs purchased on other platforms, such as Veepee or La Redoute. These platforms manage the transactions directly and have the necessary credit to issue refunds. What should I do?We encourage you to conta