How to make an exchange or return?Updated 18 days ago
Return or exchange? We’ll guide you every step of the way
Changed your mind? Ordered the wrong size? No worries. At CAVAL, you have 30 days after delivery to return or exchange your pair—free of charge anywhere in Europe.
Outside the EU, return shipping is at your expense.
🔎 Need a full overview of the process?
→ Check out our complete guide to returns and exchanges
📦 Essentials for a smooth return
Need to exchange or return a pair? You’re free to do it online, anytime. But first, a quick reminder of the golden rules for making a return:
👟The pair must be unworn and in its original condition and packaging.
(Tip: take a few steps indoors before making up your mind 😉)🌍 The return must be made from the original delivery country.
🔁 How to return your pair – step by step
STEP 1: Fill out the form
👉 Access the return form
STEP 2: Receive your label
France & EU: it will be sent automatically by email.
Outside the EU: we’ll send you the specific return procedure.
STEP 3: Drop off your package
→ Follow the instructions on the label: mailbox, post office, or Pickup point…
Still no label in your inbox? No stress, we’ve got you covered → No return label, what should I do?
💰 Exchange or refund – your choice
Exchange: You can pick a new pair directly through the form. It’ll be shipped as soon as your return is processed at our warehouse.
Your size is out of stock? No problem, we explain what to do → Size unavailable, what now?
⚠️ Heads up: your new pair might be on pre-order—check the product page for details.
Refund: It will be issued within 3 to 10 business days after your return is received and processed, using the same payment method as your order.
📅 Processing time: On average, allow 7 to 10 business days, the time it takes to check your pair and send some good news your way.
💡 Good to know
Promo code? It stays valid if you're making an exchange.
Issues? No label? Return taking too long? Questions?
→ Contact us here
💌 A doubt, a hiccup, a hesitation?
Write to us at [email protected] or click here to send us a message.
We reply within 24 hours—often even faster (48h on weekends)!